Employee Relations Manager / Performance Management / Operations Mgr

Tracy Knepple

San Diego, CA ***** 858-***-****

***********@***.**.*** www.linkedin.com/in/tracy-knepple

HR Manager

Maximize company performance by attracting and retaining top talent

Energetic and highly adaptable HR leader with comprehensive experience in positions of increasing scope and responsibility. Solid background in multiple areas, including strategic planning, people management, talent acquisition, compensation management, and conflict resolution. Talent development expert with proven success building and motivating high-performing teams and driving positive group dynamics. History of championing holistic view of business operations through value-based discussions with leadership. Highly skilled in delivering long-term and tactical initiatives aligned with company goals and vision.

Areas of expertise:

Succession Planning Process Improvements Regulatory Compliance

Team Leadership Cross-Functional Collaboration HR Management Employee Relations

Staff Training & Development Executive Coaching Executive Compensation

Professional Experience

TARGET CORPORATION

General Manager, Store Team Leader, San Diego, CA 2005 - 2018

Managed operation encompassing 8 executives, 21 department managers, and 300+ non-exempt staff members. Oversaw day-to-day operations, profit and loss, staff training and development, key staff recruitment, and succession planning. Advised leadership on human-resources-related issues, conducted staff performance evaluations, and managed employee relations. Facilitated wide variety of special projects.

•Developed and implemented talent program that encouraged high potentials and successors to attend learning sessions, collaborate across work areas, solve complex problems, and build high-performing teams.

•Improved overall team satisfaction scores in all categories of employee survey through team building and motivation, timely conflict resolution, and promotion of positive group dynamics.

•Advised leadership teams and employees on all functions of human resources, including workforce planning, talent management, training, recruitment, employee relations, ethical concerns, and compensation analysis.

•Trained managers to effectively deliver performance feedback and performance improvement plans. Provided frequent and personal connections regarding feedback, openly assisting others on careers and performance.

•Coached management to build leadership capabilities, enabling individuals to address and resolve issues in both human and technical aspects of work environment.

•Guided all levels of managers through hiring process, ensuring effective and lawful selection of new talent. Reviewed and approved salary grades for new requisitions.

Tracy Knepple ***********@***.**.*** Page Two

TARGET CORPORATION (Continued)

•Demonstrated confidence in decision-making skills while providing guidance to managers through ambiguous talent management and corrective action processes, allowing for quick resolution of performance issues and driving improvement in overall results of work areas / teams.

•Led operations leaders through complex processes from freight management, merchandising, pricing accuracy, transition management, remodels, and several new store openings, driving year-over-year positive controllable profits while never missing controllable expense goals set by company.

•Served as Community Captain for district, organizing and executing monthly volunteer opportunities to meet wide variety of interests and demographics.

Executive Team Leader (ETL) - Human Resources and Sales Floor, San Diego, CA 1997 - 2005

Executed leader-on-duty shifts and provided direction to over 200 team members, 15 team leaders, and 7 executive team leaders across $55M store. Oversaw all human resources processes related to employee relations, performance management, training and development, staffing, compensation distribution, and scheduling.

•Directed store teams in executing extensive remodel projects and subsequent training best practices and served as liaison between general contractors and senior Target leadership, successfully completing project scope and beating payroll projections by average of 10%, which led to financial savings of $10K.

•Managed 4 team leaders and 48 team members focused on mitigating business disruption during remodeling projects while delivering results consistent with company brand expectations.

•Ensured minimal additional labor costs by writing effective weekly schedules in compliance with state laws, beating overtime projections by 20%.

•Acted as District Recruitment Captain, coordinating job fairs and interviews for candidates and members of recruitment team and ensuring high-caliber candidates were selected using behavioral-based interviewing.

•Led San Diego district in all training and scheduling metrics by reviewing store reports on hiring, upcoming rollouts, and guest-driven schedules to ensure consistency and by teaching new HR leaders how to track and follow up on training to achieve successful onboarding and reduction in turnover.

•Influenced senior leaders to build team-focused relationships, promoting open-door culture in diverse workplace.

•Investigated employee relations concerns, identifying solutions to resolve problematic situations and reducing future integrity hotline calls.

•Selected as ETL HR Captain for 4th quarter staffing and scheduling of trainings, enabling district to fill all positions required for holiday season and ensuring proper training of all new hires.

•Served as District Captain of team leader development, championing learning and development leadership tools and increasing number of team leaders promoted to executive positions by 50%.

•Acted as Community Captain for district, organizing and executing monthly volunteer opportunities.

Education

Bachelor of Arts (BA), Psychology, San Diego State University, San Diego, CA

Associate of Arts (AA), General Studies, Grossmont College, El Cajon, CA

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