**** ** **** ******, *******, Fla 33023
Customer-focused Flight Attendant with 10 years of experience in providing world-class customer service during domestic, international charter and commercial travel; Possesses the ability to create an exquisite aviation experience by providing optimal hospitality and maintaining safe cabin environment for passengers, proven leadership skills that enable crews to overreach high customer service benchmarks and uphold organizational reputation for excellence. Proficient in emergency situations, fully trained in CPR and AED, as well as diffusing situations from reaching dangerous levels. PERSONALITY Comfortable in communicating with people from various cultures and backgrounds and takes great pride in teaching and leading by example. SOUND
Proven track record of accomplishment in position where maturity, sound judgment and rational thinking are critical to performance. Adapt at changing gears when situations arise. Active listener, practiced in resolving passenger complaints and promoting conflict resolution.
Consistently maintains an excellent record of being on time, prepared and eager to take on new responsibilities. A seasoned professional who recognizes the importance of communication, honest and trust in a team setting. EDUCATION Benedict College, Columbia, SC
Bachelor of Science Degree in Criminal Justice, May 1990 PROFESSIONAL Event Supporter – Allied Universal Security EXPERIENCE August 2018 - Present
Complete daily walk throughs-to monitor ongoing visitors, make sure building grounds and montiors are secure, keep daily log of visitors and report any emergency situations.
Lead Flight Attendant/ Air Transportation Supervisor -XtrAirway/Aersales July 2008 – May 2018
Completed over 4,500 hours of domestic and international commercial and charter flights; Mentor over 25 new flight attendants, providing training in customer service, safety techniques, health and sanitary standards to ensure a safe journey, improved overall service quality by 30%; Assist passengers stow carry-on luggage, with ability to increase luggage space by 15% through efficient stowing techniques. Flight Attendant
February 2008 – July 2008
Translated information from the flight deck as necessary; Made sure that first-aid kits and other emergency equipment was aboard and in working order, verified adequate supplies of food, beverages and emergency equipment, distributed items for comfort and entertainment, including pillows, magazines, headsets and blankets as passengers boarded the plane, greeted them, checked their tickets, and told them where to store coats and carry-on items; Before the plane took off, instructed all passengers in the use of emergency equipment and checked to see that seat belts are fastened, seat backs are in upright positions, and all carry-on items are properly stowed; Prior to landing, took inventory of headsets, alcoholic beverages, and moneys collected.
Agriculture Teacher/Long-term Teacher - Georgetown County School District September 2006 – June 2007
Prepared written assignments, exams for students; Assisted with indoor and outdoor activities Monitored seasonal class projects and submitted students’ final grades.
Driver - TransMEd, LLC., Georgetown, SC
September 2000 – January 2007
Provided daily transportation for clients to and from their private residential/nursing home for doctor appointments, dialysis treatment and personal errands.
Fire Fighter - Georgetown City Fire Department, Georgetown, SC March 1996 – March 2006
Prevented fire damage by conducting surveys and inspections for hazards; enforced codes; Prepared citizens to prevent fire damage by developing and conducting fire safety educational and training programs; Ensured availability of water at fire scene by testing hydrants; requesting, expediting and verifying repairs; Maintained fire station building, grounds, and related equipment by completing maintenance schedules; Contributed to team effort by accomplishing related results as needed.
CERTIFICATION/ Consealed Weapon - Certificate: December 4, 2018 TRAINING CPR and First Aid Certified, and trained in AED - Certificate: February 2018 Occupational Outreach Center, Georgetown, SC
Introduction to Computers Session II - Certificate: May 2007 Introduction to Computers Session I – Certificate: May 2005 Pharmacy Technician – Certificate: December 2005
Keyboarding – Certificate: May 2004
Basic Incident Management System - Certificate: April 2005 Federal Emergency Management Agency (FEMA) - Certificate: March 2005 National Incident Management System - Certificate: April 2005 Emergency Planning – Certificate: April 2005
REFERENCE Professional and personal references available upon request