Administrative Assistant Customer Service
Resume:
Rosa I. Perez
Bakersfield, Ca 93307
PROFESSIONAL SKILLS
Comfortable working both independently and as an integral member of a team.
Proficiency with Office Professional Suite applications (Microsoft Word, Excel), Internet.
Highly inquisitive, creative and resourceful.
Detail-oriented “multi-tasker”.
Developed ability to work in a fast pace atmosphere.
Bilingual in English and Spanish.
Excellent Management and customer service skills.
Typing (35+ wpm).
EXPERIENCE
Lyneer Staffing Solutions Length: Active
Temp Jobs as Needed
I provide clerical and administrative support as needed. Providing support via phone, email, mail as well as other secretarial and receptionist duties.
Cottage Health Systems Length: 4 Yrs, 1 Mo.
Accounts Receivable Rep
I provide financial, clerical and administrative support. Ensure efficient, timely and accurate payment of accounts. Maintain an up-to-date knowledge of the billing system used by all employees. Follow up, collection and allocation of payments of assigned accounts. Carry out invoicing, cash forecasting and other reporting activities according to specific deadlines. Assist staff accountant in reconciliation of accounts. Monitoring customer accounts for non-payments and other irregularities. Maintain accounts receivable customer files organized. Follow established procedures for processing receipts and cash posting as well as processing of adjustments. Most importantly, communicating with customers via phone, email, mail or personally to resolve any outstanding issue and address customer concerns, if any.
Sansum-Santa Barbara Medical Clinic Length: 3 Yrs, 2 Mo.
Patient Financial Analyst
Made outbound calls to insurance companies for claim follow up. Responsible for billing major all types of Medical Insurance for services provided for all patients receiving treatment. Sent statements to patients on a monthly basis. Audited patient accounts for collection and reimbursement purposes. Filed all medical and insurance documents. Retrieved and returned voicemails from patients, insurance adjusters and customer service representatives. In charge of working up insurance refunds and entered necessary adjustments to patient accounts. Scanned all patient information sheets, insurance cards as well as worker’s compensation information in to appropriate system folders.
Valdez Gardening Services Length: 7 Yrs. 9 Mo.
Administrative Assistant
Answered all incoming calls, in a professional manner. Typed all invoices, meeting records, invoices, statements and maintained file - coordinated/created meeting materials with owner and distribute same. Coordinate/ schedule appointments. Keep all permits and licenses up to date. Making sure they were renewed on time. Maintained logs of what comes into this office and log all incoming and outgoing transactions. Responsible for getting signatures for corporate documents and documents needed for financing. Gathered info related to special situations. I was responsible for obtaining tax returns, and any other financial documents, in a timely manner. Administrative Office organization- Office file organization and maintenance consisted of scanning articles and documents. All other duties as required.
Sea Breeze Dental Length: 1 Yr, 9 Mo.
Administrative Assistant
Called and located individuals, or took messages as necessary. Greeted and gave directions and information to patients, personnel, and vendors. Provided secretarial support to the Director. This included sorting/ mailing correspondence, reports and/or assignments for various clinic staff. Maintained current files for the clinic staff. Prepared charts, sorted and mailed Doctors telephone orders for Medical Records. Maintained inventory of all office supplies, placed orders including administration records, treatment sheets and physician orders, as needed. Provided effective and courteous service to all patients, and co-workers.
References Available Upon Request
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