CSPO Scrum Alliance, SAFe Agilist

SUDHAN M

CSPO – Scrum Alliance, SAFe Agilist

Mobile: 248-***-**** email: ******.*****@*****.*** http://www.linkedin.com/in/sudhanmani

EXECUTIVE DIGEST

A seasoned IT professional having 9+ years of Product Management experience in various projects under Banking, Healthcare and Life Insurance domains

Extensive working experience in complex projects involving cross-functional teams through complete Software Development Life Cycle, Agile - Scrum methodologies and Scaled Agile Framework (SAFe) at enterprise level.

Completed Masters in Business Administration (MBA) from IIM Bangalore and McGill University, Canada. Both ranked among the Top 3 business schools in respective countries and EQUIS certified

ROLES & RESPONSIBILITES

Leading a group of Product Owners within the team to ensure the delivery from each product owner to be implemented in scrum process

As a Product Manager, responsible for the definition and delivery of the product from a customer and market requirement point of view - regarding content, prioritization, quality and customer excitement for a given cost and time frame.

Responsible for the product through the product life cycle from definition to production roll-out.

Ensure the product owners provide the associated development teams with priorities and expertise regarding the product and ensures completeness and consistency of the derived requirements within the product.

Expert knowledge on eliciting and collecting stakeholder requests to define and prioritize Market Requirements

Analyze Market Requirements (e.g. initiate and manage concepts for complex Market Requirements)

Derive, prioritize and communicate Software Requirements and create software requirement Specifications

Actively involved in Coaching and supporting Product Owner and development team's questions and resolve conflict regarding features and requirements

Analyze and decide complaints and charms

Achieve commitments with and motivate product management teams, assist teams in attaining maximum effective sustainable pace for development

Ensure the Product Owners will provide details of the user stories as appropriate to READYness criteria

Ensure the Product Owners evaluate results of iterations and either approve/ accept or reject results based on DONEness criteria

Actively involved in Iteration planning to ensure the effort estimations of development teams are appropriate and reasonable

Analyze change request entries and prioritize with other product backlog items

Coordinate cross-feature-area development with peers to facilitate prioritized product development

Deliver input for project management

Support roll-out of the system, presentation, workshops, training for sales and engineering

EDUCATION

MBA (PGDM), IIM Bangalore (Indian Institute of Management Bangalore) India (Jul 2012 - Mar 2014)

MBA, Full term Exchange Program, McGill University - Montreal, Canada (Sep 2013 - Dec 2013)

Bachelor of Engineering, SSN College of Engineering, Anna University – Chennai, India, (Jul 2005 - May 2009)

TECHNICAL COMPETENCIES

Agile Project Management: Rally, JIRA

Tools : Use case / User Stories, Simple Mind, Excel-Advanced, HP Quality Center, Mockup screens

Documentation : MS Visio, PowerPoint, SharePoint

Databases/ETL : Oracle, Toad, Pentaho

BI Reporting Tools : Tableau desktop/server

Exposure : IBM – SPSS, Java/J2EE, .NET, SOAP, Ajax, WSDL, XML, Web technologies, Cordova, Adobe Analytics, AEM – Adobe Experience Manager, Perfecto

CERTIFICATIONS

Certified SAFe Agilist 4.6 – Scaled Agile Frameworks (SAFe)

Certified Scrum Product Owner – Scrum Alliance

CBAP – Virtusa Corporation

AHM 250 – Virtusa Corporation

PROFESSIONAL EXPERIENCE

New York Life Insurance (Dec 2017 – till date)

Digital Product Manager, Applicant Experience for MVP customers – NY/NJ

New York Life’s products are primary sold through the agents and this project was the first attempt to provide more transparency to customers in the buying process so that they are engaged with NYL with the presence of a mobile first digital platform which provides constant updates in the application process

Envision, define and communicate the product roadmap to all the stakeholders

Perform competitive analysis, cost benefit analysis, market research and data driven prioritization of product features that meet the business and customer needs

Proactively measure and understand the interaction of the customers with the products

Worked with UX, Engineering, QA, Marketing and Legal teams to ensure that the product covers all requirements

Provide presentations to Senior Leadership and all relevant stakeholders

Manage cross-functional team dependencies including inter-team communications

Promote Agile product management processes, and develop detailed presentations, requirements, project plans and use cases accounting for all scenarios of a product release

Drive strategic business decision making through detailed ROI analysis, insights and real-time reporting on Key Performance Indicators (KPIs)

Conduct trainings, create documentation and prepare the operational readiness for product launch

New York Life Insurance (May 2017 – Dec 2017)

Digital Product Manager, myNYL – NY/NJ

The project involved transformation of New York Life‘s self-service portal to provide customers with seamless desktop, tablet and mobile experience. The new platform increased site traffic by 500% and helped realize cost efficiencies for NYL by reducing call volumes to the telephone support staff

Define the product offering and product backlog to build the next generation apps

Charted internal app standards to drive a consistent user experience across the platform

Led cross-functional alignment across product management, marketing, development and UX teams to identify potential features, architecture changes, and mitigation strategies to drive product improvements

Facilitated development of product security enhancements, user experience improvements, and related app functionality by researching competitive industry benchmarking

Closely work with the marketing team to create a marketing strategy to drive user adoption of the site

Track and report key business performance metrics, sales trend, and campaign performance using digital marketing analytics.

IBM Watson Health (Jan 2016 – May 2017)

Product Manager/Product Owner, Bundled Payments – NC

Bundled Payments project is one of IBM Watson Health’s latest initiative to develop a product to cater to hospitals/providers participating in the Bundled Payments for Care Initiative (BPCI) and the Comprehensive Care for Joint Replacement (CCJR) programs which are new forms of healthcare reimbursements called episode based payments introduced by Centers for Medicare and Medicaid Services (CMS). The product provides insights and complex data analysis about the financial implications of participating in the various alternate payments initiatives introduced by CMS

Collaborating with the Director of Product Management, Market Facing Manager, Director of Analytics, Sr Manager of Engineering to articulate the product vision and strategic value of the product

Lead the team for backlog grooming, manage MMF / Features / User stories / Story mapping / Requirements

Ensure agile best practices are used effectively and track progress of delivery teams on a daily basis

Conduct pre-grooming, grooming, iteration planning and release planning along with Dev Manager

Conduct retrospective meetings at the end of every iteration and responsible for User Acceptance validation

SME for the Bundled payments product within IBM Watson Health

67% cost savings was achieved using the first version of the product

MVP Healthcare (Jan 2015 – Dec 2015)

Sr. Product Owner – NY

As part of Affordable Care Act (ACA) regulation, healthcare payers needed to comply with the employer mandate, i.e. provide minimum essential coverage to their employees and report about it to Internal Revenue Service (IRS) on a quarterly basis. Also New York State had additional reporting requirements to comply with the Office of Medicaid Inspector General. It was a complex project involving analysis and aggregation of data from different data marts

Worked with an outsourced engagement team with an onshore/offshore development model

Determine and communicate business value of user stories by understanding business needs

Navigating the complexities of inter-twined data marts to provide appropriate reporting requirements

Ensure product requirements are clearly communicated to all stakeholders, including business leaders, engineers, Dev manager and the data architect

Helped the client to comply with two reporting regulations relating to Affordable Care Act in a short span of 3 months each. One is transmittal of forms 1094/95 B & C and other is for omig.ny.gov

MVP Healthcare (Jan 2015 – Dec 2015)

Associate Program Manager – Chennai, India

Independently led and mentored PMO operational activities to successfully define and drive Agile team processes, disciplines, procedures and organization into Agile project teams resulting in reduced project costs and timelines. Also prepared new software project proposals and led the team to acquire new projects

Responsible for creating new project proposals with inputs from Dev Manager and technical architect

Responsible for timely billing and invoice to the client and ensure resource utilization is maximized

Key driver of process changes and process adherence for the onsite-offshore development model

Client satisfaction score increased by 2 points on a 10-point scale through improved reporting

Institutionalized the practice of knowledge sharing between the 60+ member team

Amazon India (Jan 2014 – May 2014)

Corporate Strategy Project – Bangalore, India

Amazon India wanted to rapidly expand in the products for children in the age group 0-12. Conducted market research to identify the market segmentation and provide valuable insights to make business decisions

Responsible for conducting market research to identify product categories for babies, toddlers, preschoolers, grade-schoolers and tweens

Identify the decision maker in the buying process and provide criterion in the web site that are most relevant to the buyer

Responsible for ideating the baby product categories in Amazon India and marketing of the pages to drive more page hits and conversion

McGill University IT services (Jun 2013 – Dec 2013)

Corporate Strategy Project – Montreal, Canada

McGill University’s IT service division wanted to revamp their portal named Minerva providing next gen platform that is easy to maintain and upgrade.

Conduct market research to identify the most important needs of the teacher and student community

Perform ROI analysis to deliver the features providing maximum value to the users due to limited budgets

Ideating the user experience for the portal and helping provide appropriate documentation for the technology team to get the project started in a short span of time

Hewlett Packard Global Analytics Division (Apr 2013 - May 2013)

Summer Intern - Business Research Analyst

Interned with the Global Analytics Division as a Business Research Analyst

Technology Services (Marketing)– Consulting project for revisiting the return on marketing investment (ROMI) metrics to make better marketing budget decisions by the Senior Management Team

Personal Systems Group (Operations)– Developed a method for better forecasting of the market demand for printers using IT toolset to streamline the operations and reduce inventory holding cost

Infosys Limited (Jun 2009 – Jun 2012)

Senior Systems Engineer

Business/Systems Analyst, Find my credit card – Client: Bank of America Credit Cards – NC

The prevailing credit cards landing page did not have enough leads conversion. The client wanted an analysis and solution to increase the conversion rate of the credit cards landing page. Using IBM Coremetrics, user navigation data was collected. Analysis performed on the data revealed important shortcomings in the existing webpage design. The design philosophy of the credit cards page was revamped to increase the leads generation conversion ratio

Lead and managed a five member engineering team, maintaining a high level of motivation

Worked closely with business owners and Subject Matter Experts for gathering business requirements

Engaged with the delivery team on a daily basis to ensure development decisions remain aligned with business needs and communicate the business requirements to the engineering team

Received CRR 1 (Top 5% of the employees) for outstanding work at Infosys

Received CGPA 4.8/5, in the technical and domain training held as part of induction program at Infosys

Improved performance of an application by 70%

Business/Systems Analyst, Home Loans – Mobile – Client: Bank of America Home Loans & Mortgage – NC

Bank of America wanted to design home loan calculators and tools page for better viewing experience in mobile phones. Using the concept of user agents, the page was redesigned to cater to major smartphones used in the US and created a toolset to help the bank to add support to newer phones

Work with the Product management and the UI engineering team to help design a scalable solution

Creating UI mockups and user stories to determine the interaction of the various UI elements with the middleware to provide appropriate the intended results for end-users

Golden Stamp Award; Recipient for 2 consecutive years for faster adoption of emergent technologies in IT

Established Requirements Traceability Matrix (RTM) to trace the completeness of requirements

Conducted bi-weekly Knowledge Management sessions to other business/systems analyst

Business/Systems Analyst, Home Loans – Client: Bank of America Home Loans & Mortgage – NC

Bank of America wanted to revamp their existing home loans application page to ensure validity of user information, reduce application errors and for faster processing of their home loans. The project also helped in significant cost savings as it reduced the need for loan processing officers

Successfully executed a project for design of web applications and marketing pages for the bank's home-loans, mortgage and insurance division

Articulate the business requirements to smaller, actionable stories for the engineers to work on

Process Improvement; Defect Monitoring & Prevention system, realized a 5% cost savings

Chief Coordinator for Knowledge Management Activities for 450 members at Infosys

Managed change requests with thorough impact and cost analysis while prioritizing and mitigating changes

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