Social Media Customer Care

OKWISE,AGATHA UKAMAKA

*, ********* ***** ******* **** Okota, Lagos State.

E-mail: **************@*****.***

Tel: 080********;070********

Date of Birth: 20th October,1989

CAREER OBJECTIVE

An individual with high ethical and moral values, integrity and well developed capacity for hard work, a constant willingness to acquire more knowledge and ability to learn quickly. A self motivated individual with ability to make effective individual contributions within a functional team, ability to work in a multi-disciplinary team.

EDUCATION

Adekunle Ajasin University, Nigeria (2006-2010)

B.A History & International Studies (Second Class Upper Division)

Bopton Comprehensive College (2005)

West African Senior Secondary Certificate Examination (WASSCE)

WORK EXPERIENCE

Tech Mahindra Limited (March 2013-April 2016)

(Airtel Customer Care Associate - Platinum Associate)

Audacious Business Concept (May 2016-December 2016)

(Head of Customer Service)

AHOUSE26 PRODUCTION (January 2018-Till Present)

(Social Media Marketing Analyst/Customer Care Associate)

Job Description:

Responding promptly to customers enquiries; handle and resolve their complaints.

Attending to inbound and outbound calls.

Develop effective working relationship with customers through chatting them up, getting their opinions about our product.

Construct go-to-market strategies, to ensure smooth digital market penetration.

Provide marketing campaigns to boost current sales level and improve brand awareness.

Take orders; calculate charges, and process billing or payments.

Review or make changes to customers account.

Records details of customer contacts and actions taken.

Review and select standards responses for answers and solutions.

Refer customers to supervisors or more experience employees.

Content management.

SEO (search engine optimization) and generation of inbound traffic.p

Cultivation of leads and sale/Develop and implement a social media marketing plan.

Solid Foundation Secondary School,Imo State (2011-2012)

English/Literature Teacher (NYSC)

Job Description:

Applied appropriate teaching techniques that created understanding and enthusiasm amongst students.

Updated course content and material when required to suit the leaning needs of the students.

Prepared tests and examinations and gave appropriate feedback on scores.

Assessed assignments and final exams.

ACHIEVEMENTS:

Construction of a sign port in Izombe Central Market, Imo State

Organized inter-school debates and quiz competitions among schools.

SKILLS AND COMPETENCIES

Computer/IT Skill: I have knowledge of Microsoft Package (MS Word, MS Excel, and MS PowerPoint) which I use often when doing my assignments, personal write-ups etc.

Team Playing Skill: Group work assignment with teammates. Meetings with team members which required collaboration in working towards a common target.

Excellent Interpersonal Skill: I have excellent interpersonal skill and do relate well with those I come in contact with.

Organization Skill: Effective time tabling skills to creatively and logically schedule activities which enabled me achieve my daily goals.

Ability to work under pressure: I work well under pressure and remain calm and focused while reaching my target/goals within the given time.

INTERESTS: Reading, Web surfing and Making Research.

REFERENCES:

Available on request

Contact this candidate