Operations Accounting and Management

Mark E. Henry

***********@*****.*** — 919-***-****

Linkedin: www.linkedin.com/in/markhenry2010

Profile Summary

Full general ledger accountability including financial statement preparation and analysis.

Directed A/P; A/R; cash management; payroll; benefits; recruiting and training.

Grew the account base of a regional office products company by 21%. Successful high-level discussions with vendors to improve terms and cash flow.

Accountable for the operations of multiple warehouse and distribution facilities resulting in lower pick-pack costs; increased stops per hour; and substantial reductions in annual physical inventory costs via cycle counts

Negotiated completely new benefits packages (health, dental, 401k) for employees saving the company 8% while giving employees far better benefits – resulting in lower turnover of key employees.

In a multi-location company, directed the field operations, marketing, and pricing programs that lead to increased GP$; GP%; creating an environment that produced “sticky” customers and employees.

Substantially increased online orders (and account retention) by 12% through training of high-level decision makers in customer accounts and by training customer service personnel how to deliver “smile making” results.

Experience

President / Managing Member (2012 – Present)

B.I.G. Works Raleigh, North Carolina

A marketing and consulting company offering video creation and SEO, targeted direct mail campaigns, market analysis, overall business operations, marketing, HR, and finance consulting.

Treasury (2014 – 2019)

Access Point Inc., Cary, North Carolina

Privately held reseller of telecommunications including telephone, internet, and wireless. Access Point services customers nationwide through a network of independent resellers and sales representatives.

Forecast and manage all cash functions for a $62 million dollar company, including $6 million dollar receivables line of credit, cash flow, auditing of all bank accounts, and banking relationships. Compliance reporting. Oversee payables process to include how vendors are paid, when they are paid, and terms development. Work with credit and collections department, tax and revenue manager, and accounts payable (A/P) to maximize cash position. ABL management and reconciliation. Borrowing base analysis and reporting. Billing, collections, cash availability, expense trend analysis and forecasting. General ledger account reconciliation. Letter of credit negotiation, renewal, and audits. Accounts receivable analysis, reporting, and auditing. Month end close processes.

Director of Operations (2013)

MedCall, LLC & Complete Delivery Solutions Oxford, North Carolina

Long-term care pharmacy benefit management and on-call services for more than 1000 U.S clients and 65,000 back-up pharmacies. Annual revenue of approximately $25 million.

Managed customer service personnel, independent contract relationships, accounts receivable, and collections process. Full authority for all salary and performance reviews. Directed sales, recruiting, onboarding activities, and benefits of the operation/customer service team, as well as the training and management for the 24 x 7 call center. Oversaw independent contractors nationally to facilitate prescriptiondeliveries including locating the drivers, negotiating terms, the onboarding process, and managing delivery performance and rates.

Impact:

Reduced new customer onboarding from extensive 6 week process to efficient 3 week program by modifying route servicing metrics, improving quote ratios, faster response times, and better pricing.

Negotiated more favorable contract with health insurance provider reducing $18,000 out of pocket expenses and reduced employee attrition.

Mark E. Henry

Page 2 ***********@*****.*** 919-***-****

General Manager (2010-2012)

ASAP Office Supply Raleigh, North Carolina

National supplier of over 35,000 office products, furniture, printing, and promotional products. Annual revenues were approximately $1.5 million with 8 employees.

Complete authority for all customer service, operations, accounts receivable, sales, and delivery personnel, including staffing and salary and performance reviews. Developed and managed all vendor relationships, as well as managed all pricing and contracts for customers. Created and managed marketing campaigns and website content. Managed all cash related activities including account receivables, payables, and banking relationships.

Impact:

Reduced customer flight risk to nearly 0, increasing online tool usage by 12%, and significantly reduced cost of goods by developing and introducing improved customer tools and extended customer inventory management program.

Resolved cash flow pressure by establishing account and relationship with second supplier, leading primary supplier to rework more favorable terms, pricing, and marketing programs.

Increased customer base 20% and reduced customer risk by establishing new pricing program and hiring top sales representative to focus on and drive new account acquisition.

Vice President of Operations & Marketing (2004 – 2009)

Director of Operations Controller Director of Human Resources (1996 – 2004)

Office Supply Solutions GetitQuick.com CoffeeDirect.com, Raleigh, North Carolina

GetitQuick.com (formerly Office Supply Solutions), was an $8.5 million national supplier of over 35,000 office products, furniture, printing, and promotional products.

Rapidly promoted from customer service and fast-tracked to senior management. Recruited by the company president to troubleshoot and reverse 50% inventory variance. Successfully managed daily cash, budget, forecasting, A/R, A/P, and payroll. With GetitQuick.com owner, co-developed the catalog and website CoffeeDirect.com used to go to market. Managed all customer service functions, order processing and account relationships.

Marketing: Tapped by president to solve the challenge of building the new GetItQuick.com brand and model.

Developed marketing messages and promotions.

Management: Hired, trained, and/or managed sales, customer service, account receivables and payables, operations, warehouse and delivery, printing and promotions.

Finance: Full general ledger accountability and managed all cash functions including preparation of the financials and working with outside accounting firm on year end reviews. I managed all pricing and margins.

HR: Handled all HR activities including evaluation, selection, and management of all health, dental, disability, property, and 401(k) vendors. Established and managed the metrics by which delivery, warehouse, A/R, customer service, and sales personnel were evaluated and rewarded.

Impact:

Reduced physical inventory costs 34%, decreased pick and pack costs 18%, and increased fill rates 2% by creating and managing new cycle count process, which eliminated need for annual shut down.

Reduced attrition rate, improved employee satisfaction, and achieved 8% company cost savings by researching, negotiating, and building new employee benefit package.

Improved employee performance and quality of service to customers by implementing incentive pay programs with employees.

Reduced Day Sales Outstanding (DSO) 25% and eased severe cash crunch by identifying and establishing effective new procedures to collect on past due accounts.

Planned and led move of entire warehouse over 3-day weekend, successfully fulfilling all orders placed on day of move on time.

Education

Bachelor of Science, Business Administration

Wake Forest University, Winston-Salem, NC Dean's List / Full Tennis Scholarship

Associate of Accounting

Wake Technical Community College, Raleigh, NC Dean's List / Member Phi Theta Kappa Honor Society

General Studies

Anderson University, Anderson, SC Dean's List / Junior College All American Award /Tennis Scholarship

Technical Skills

Microsoft Office, WordPress, YouTube, Google video, Slide Share, 3rd party email software

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