Customer Service Representative

AGNIESZKA SKRZYPCZAK (ROGOZ)

Mississauga, ON

Tel: 647 – 302 - 2544

email: *****.*****@*****.***

Work Experience:

Sales Consultant/Marketing Assistant

Smart Furniture – Mississauga, ON December 2017 - December 2018 Physiotherapy Assistant/Receptionist

Physiotherapy Clinic – Mississauga, ON September 2017 – December 2017 Bank teller (part time)

St. Stanislaus – St. Casimir’s Polish Parishes Credit Union Limited May 2016 – July 2016 Bus person

Trattoria Timone, restaurant – Oakville, ON April 2016 – October 2016 Store clerk November 2015 – May 2016

Starsky Fine Foods - Mississauga, ON

Customer Service Representative May 2014 – October 2015 Direct Center - Cracow, Poland

• Customer service.

• Sale of products.

Customer Service Representative November 2014 – August 2015 Alior Bank - Cracow, Poland

• Customer service.

• Sale of products.

Inventory Clerk October 2011 – April 2014

Neti – Interim - Cracow, Poland

• Conduct physical inventory of products in stock and in store.

• Work with team members to improve inventory review system efficiency and to accomplish deadlines.

Coffee Shop Attendant October 2013 – December 2013 Cukiernia Michalscy - Cracow, Poland

• Sales and customer service.

• Maintained transactions on cash register and accepted payment. Customer Service Representative July 2012

Bank PKO BP S.A. – Krosno, Poland

• Focused in work organization.

• Customer service.

• Assisted in producing data to financial report.

Education:

University of Toronto, School of Continuing Education January – July 2016

• Course: Writing Essentials

• Course: Speaking Accurately

WHIMS – Workplace Hazardous Materials Information System Certificate February 2016 Cracow University of Economics, Cracow, Poland October 2013 – October 2015

• Level of education: Master of Economics.

• Major in Economics: Real Estate Management.

• Master Thesis title: “Marketing instruments used of the real estate in Poland.” Jan Kochanowski University, Kielce, Poland October 2010 – July 2013

• Level of Education: Bachelor of Economics.

• Major in Economics of Banking and Finance.

• Bachelor Thesis title: “Financing of the health care system in Poland and selected countries.” High School of 3rd May Constitution, Krosno, Poland September 2007 – June 2010

• Level of education: High School Diploma

• Achievements:

- Student Council Treasurer.

- Summer 2009 – traveled to Canada and improved my English skills. Volunteer Experience:

Volunteer in Charity Action “GóraGrosza” September 2004 – June2010 Krosno, Poland

• Performed fundraising activities, for the children and families in need, during the annual events organized by schools.

Volunteer at Youth Nursing Home Iwonicz, Poland September 2004 – June 2007 Iwonicz, Poland

• Worked with children with special needs.

• Assisted in preparing a play performed by the children residing in nursing home.

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