Customer Service Sales

*

DS

OBJECTIVE

My goal is to obtain a

position within your

company that would

allow me to utilize my

counseling and customer

service skills.

SKILLS

Intense listening skills

are a must for any

counselor. My ability to

listen and discern every

individual’s needs places

me ahead of others in my

field.

DE’CORA SLAUGHTER

COUNSELING/CUSTOMER SERVICE

2007 MAGAZINE STREET LOUISVILLE KY 40203

502-***-**** ***********@*****.***

EXPERIENCE

PASTOR•REDEMPTION DELIVERANCE MIN•APRIL 2010 – PRESENT My duties are to oversee the daily operations of the ministry. I am responsible for conducting the weekly services. I select staff members and evaluate the finances as well. I also provide counseling and crisis support for the community.

HELP DESK AGENT • COMPUCOM • OCTOBER 2017 – PRESENT My duties are receiving calls concerning the Philip Morris website. I assist with trouble shooting technical issues that include recovering lost passwords and unlocking accounts. I create authentication codes for new customers and respond to department e-mails.

FRAUD ANALYST•TELEPERFORM•APRIL 2015 – OCTOBER 2016 My duties included handling incoming calls from military members and families. I verified personal information and provided updates when necessary. I also blocked accounts with suspicious hacker activity. CUSTOMER ADVOCATE•HEARTLAND PAY SYSTEMS•JUNE 2007 – FEBRUARY 2012

My duties included handling accounts totaling one million dollars or less. I processed incoming calls from merchants and representatives. I set up point of sales systems and audited accounts for possible corruption.

DS DE’CORA SLAUGHTER

COUNSELING/CUSTOMER SERVICE

2

EDUCATION

BA • DECEMBER 2013 • ISAIAH COLLEGE

Bachelor of Arts Degree/Biblical & Religious Studies MA •AUGUST 2015 • ISAIAH COLLEGE

Master of Arts Degree/Pastoral Ministry

DCC • SEPTEMBER 2015 • ISAIAH COLLEGE

Doctorate Degree/Doctor of Christian Counseling

HOTEL MANAGEMENT • 1993 • CONNECTICUT SCHOOL OF BUSINESS On the Home tab of the ribbon, check out Styles to apply the formatting you need with just a click.

REFERENCES

Available Upon Request

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