Customer Service Manager

Rahul Singh Kolkata- INDIA

Email : *****************@*****.*** M: 91+990*******

Experience Summary

Experienced self-motivated and organized professional with a demonstrated history of working in the internet industry. Skilled in Customer Service Management, Leadership Management,Communication,Team Building, Digital Marketing and Advertising with a Bachelor’s Degree focused in Business Administration. Work Profile & Tenure :

•Since April 2014 - Working as a freelancer for various online marketing projects (Google Adwords, Email Marketing, Affiliate Marketing, Keyword Research and as a project development manager for a service oriented website, based in USA) independently on Upwork.com.

•December 2012 to March 2014 At Nice Kolkata– As a Project Associate for online marketing projects, was involved in Handling Client Calls, Optimizing Client’s Adwords marketing campaigns and managing customer service for the all the projects in the company.

• January 2010 to August 2010 At Wipro BPO Kolkata – As a Customer Service Associate for HP laptop technical support department, was involved in handling level-1 technical issues of HP laptops.

Extra Curricular Activity :

Have been a part of an Event Management Company “MNS Event Services” Based in Kolkata as an Event and Account Manager. During my tenure, I have managed Ford Super Model Audition Campaign, a big fat Indian wedding in Aamby valley city, BSL Suitings 50 year’s anniversary campaign in Rajasthan. Academic Credentials :

•2016 – Completed my Bachelors Degree in Business Administration under

“Sikkim Manipal University.

•2009 – Completed my HSC in Commerce Stream from Gyan Bharati Vidyapith Kolkata under “West Bengal Council of Higher Secondary Education”

•2007 – Completed my SSC from KNP High School Kolkata under “West Bengal Council of Secondary Education”

Hobbies :

Traveling to new places, Browsing and Learning new things on Youtube, Love gardening in my leisure time and also have the passion for interior designing. Skills :

Strong perceptive skill and ability to grasp issues fast, Willingness to learn new things, positive attitude towards every situation in life. Honesty, Integrity & flexibility are the major things I have always carried in my life.

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