Customer Service Front Desk

LEA TULFO

BS Tourism, Hotel and Restaurant Management

***********@*****.***

090********

52A- San Martin De Porres Cubao Q.C

“People find me upbeat, self-motivated individual with excellent cultural awareness simultaneously flexible. I have had a variety of customer service opportunities, through which I was able to reach quota or finish assigned task on time.

I’m looking for organization that merit employee’s performance, company that will provide the opportunity for personal, professional growth and advancement. I want to work in different industry with higher compensation.

Bachelor of Science in Tourism, Hotel and Restaurant Management Leyte Normal University of Tacloban City, Leyte Philippines (06/2013 – 03/2017)

oGood Costumer Service

oPunctuality

oAbility to multitask

oWork well as individual or in a team

oFlexible

oHigh Level of cultural awareness

oAnalytical Skills

oCOOKERY NC II (12/2014 – 12/2019)Certificate No. 140***********

oTOURGUIDING NCII (06/2016 – 06/2021) Certificate No. 150***********

oHOUSEKEPPING NC II (05/2015 – 04/2020) Certificate No. 150***********

oACADEMIC EXCELLENCE AWARD (03/2017)

Room Attendant One Quiapo Hotel (HYPERSEVEN CORP.)

oResponsible in maintaining the cleanliness and preparing of the rooms.

oAttend to request of guest with regards of the room concerns.

oMaintain proper usage of cleaning supplies and equipment s.

Front Desk Clerk/ Receptionist One Quiapo Hotel (HYPERSEVEN CORP.)

oAnswering screening and forwarding incoming phone calls and filing some documents

oMaintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

oRegister & process guests and their assigned rooms and

oCommunicating with hotel staff on the status of guest rooms.

oUp Selling guest rooms and promoting hotel services and handle payments

oMaintain a clean and neat front desk area

oArt/Painting

oReading

oWatching

oCooking

oTravelling/Occasionally

I Certify that the above information are correct according to the best of my knowledge.

LEA TULFO

APPLICANT

CHARACTER REFERENCES ARE AVAILABLE UPON REQUESTED

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