Customer Service Office

Summary

Skills

Experience

TONI DAVIS

*****.****@*****.*** H: 909-***-**** 3000 High View Dr #1416, Henderson, NV 89014 Dedicated Court Clerk with over 18 years' experience in case management for criminal, civil and traffic courts from initial filing to final disposition. Skilled in case processing, scheduling, records maintenance and providing courtroom support. Excellent work ethic and communication skills.

Court procedures

Docket preparation

Dispute resolution

Office management

File management

Legal documents

Public policy

Strong problem solver

Schedule management

Customer relations

10-key proficiency

Back office operations

Claims appeal procedures

Transporting files

01/2001 - 09/2018

San Bernardino

Superior Court

San Bernardino,

California

Judicial Assistant II

Prepared correspondence, bench warrants and court orders as directed by the judge. Conducted roll calls, polled jurors and swore in interpreters, witnesses, defendants and jury members.

Updated and maintained the court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.

Examined legal documents and assured adherence to laws and court procedures. Recorded court proceedings using Odyssey device and prepared accurate minutes for court hearings and trials.

Received and screened high volume of internal and external communications, including email and mail.

Worked in a professional and respectful manner to handle all client, vendor and public guest requirements.

Promoted the goals of the organization by keeping projects aligned with [Type] and [Type] missions.

Managed conference calls by documenting participant details and preparing audio recordings for future reference.

Prepared internal paperwork, managed telephone calls and maintained office documents. Assembled and mailed informational packets, reports and publications. 06/1991 - 01/1996

Cenfed Bank

Pasadena, CA

Bank Teller

Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.

Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.

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Certifications

Activities and Honors

Responded and assisted customers with account inquiries and updates. Reconciled cash and checks against computer records at end of shift. Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.

Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.

Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills. Recommended bank products and services to current and prospective customers. Identified and reported suspicious behavior to security personnel as appropriate. Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.

Court Operations Procedures

Small Claims/Unlawful Detainer Procedures

Court Clerk Procedures

Exhibit and Appeals Procedures

Jury Procedures

Courtroom Clerk Association

Certificate for Team Player

Pin for Great Customer Service

Received 15 year PIN

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