Manager Customer Service

Lee Marvin Caver ******@***.*** 313-***-**** 313-***-****

Operations Management Proven MP&L Analyst Helping Companies Translate Their Business Goals to Reality

Strategic Planning / Supply Chain Management / Transportation Management, LTL, TL Warehousing & Distribution / Inventory Management / Custom Clearance / Compliance

●Forward thinking management professional with hands on experience steering and directing all aspects of Manufacturing, Production, Logistics, and Warehousing/Distribution operations. Success orchestrating multiple projects with competing priorities involving project management, safety initiatives, and quality control. Possess active Microsoft Certified Technology Specialist certification.

Operations and Management Strengths:

●Leadership/Supervision

●Multi-site Global Supply Chain Network Management/Strategic Planning

●Ford DDL/SNC/IMS 2/CMMS/Super G

●Chrysler Smart-FCA/CSDS/Covisint

●Cost Analysis and Reporting

●Technology Assessment and Solutions

●Database Management SAP, Oracle, Axapta

●Policy and Procedure Development

●Lean Manufacturing Practices (5S)

●Procurement & Inventory Control

●Import & Export Management

●EDI release monitoring 862/830/997

●Freight Forwarding/Custom Brokerage relations

●GM (MGO), GQTS, PRR's Automotive Shipping and Planning Releases/Supply Power

●Mercury Gate (TMS)/Schneider CVN

●QAD MFG Pro/MRP/ERP

Educational Achievements:

●Graduated from a nationally recognized Microsoft Training Academy with a Microsoft Certified Technology Specialist Certification.

●University of Phoenix (1 years complete – 2 years until completion)

Currently pursuing Bachelor’s Degree in Information Technology

Key Roles and Responsibilities:

●Managed key performance indicators, such as On Time delivery, maintaining above 95% or better.

●Prepare high level freight reports outlining costs, savings and authorize approval to finance team.

●Client focused mentality; interactions with sales representatives, vendors and Ford and GM reps.

●Managed transportation providers, suppliers and customer base.

●Monitor customer releases; ASN’s and issue service failures to transportation providers.

●Tender loads to common carriers and negotiate costs.

Professional Experience:

Currently, working a variety of contract/consulting roles. I have worked various project/contract short term temporary assignments with many of the nation’s Top Global Recruiting firms. Looking for long term opportunities.

Most Recent –

Hanon Systems (Formerly Halla Visteon Climate Control) 01/2012-Present

Material Planning & Logistics Analyst

●Manage service and production parts requirements for a variety of programs for automotive customers, aftermarket and OEM’s such as Ford (FCSD), GM, Mazda, Nissan, Aston Martin, Jaguar/Land Rover, Ford Escape, Ford Focus and Daimler Truck, Navistar, New Streams and BRP.

●Monitor customer and supplier planning releases for OEM and Tier 1 & 2 customers, including dealer direct and Ecommerce business. Perform Sales Forecasting analysis.

●Developed procurement plans with suppliers and purchasing, including forecasts and negotiated improved lead times and delivery due dates.

●Maintained customers and supplier’s performance metrics and scorecards, including answering open tickets in customer portals.

●Established delivery plans for OEM customers and schedule logistics shipments in Schneider CVN Transportation Management system or contact NLMI for premium expedites.

●Troubleshoot ASN and EDI failures; monitor SIM/Super G via Covisint for impacted delivery ratings.

●Oversee inventory at offsite warehouses, and conduct cycle counting and inventory adjustments.

●Manage JIT Monitor in SAP to review Nissan production requirements for Canton and NEC plants.

●Collaborate with project managers and sales teams with the launching of new programs and maintaining the master data including new item setups, pricing, and create new ship to’s locations, vendor and supplier’s setups, BOM’s and routings in QAD/SAP.

●Conduct and update capacity studies and surveys for suppliers.

●Coordinate with Engineers and Sales on (EOL) end of life cycle on current and obsolete parts, to ensure proper revision level is active and to update BOMs with latest part engineering numbers.

●Interface with Buyers/Purchasing/Finance/Quality groups to resolve issues. Accounting issues with Account Payables/Account Receivables, and issues chargebacks and debit memos to suppliers.

●Prepare 8D and Corrective Action Reports; submit Disputes to Ford.

●Update WebEx with premium freight charges; coordinate with customs group to clear and classify shipments.

BOS Automotive, Rochester Hills, MI 06/2011- 01/2012

Shipping and Receiving/Production Scheduler (Consulting role)

●Startup role position, company relocated from Tennessee; managed shipping and receiving activities and assisted Supply Chain Manager with reviewing customer releases and scheduling production for the work cells, which produced interior and exterior components for major OEM suppliers such as Ford, BMW, Mercedes, and GM.

Teradyne Diagnostic Solutions 01/2001 - 06/2011

Distribution Manager

●Directed all materials/logistical functions related to shipping and receiving, warehousing, return goods, and material handling. Managed 3 multi-site global supply chain networks (South America, Canada, Mexico). Collaborated with and supported service and support manager in overseeing $5 million in diagnostic automotive equipment and supplies shipped worldwide to support a wide range of projects. ECCN & Schedule B classification. Tracking and tracing shipments; served as subject matter expert (SME) regarding computer automation and security program. Planned, organized, executed transportation shipments (LTL, TL, Air, Ground) as per customer requirements. Spearheaded year end auditing of inventory, procurement & inventory control. Purchasing of materials, and negotiated freight rates with sales representatives. Reviewed, evaluated, and disseminated financial information. Appointed bottom-line responsibility for asset retention valued at $5 million, and authorizing billing invoices.

Key Achievements:

●Achieved $100K in total savings by eliminating extra service charges from auditing freight bill invoices attentively.

●Reduced operations costs of supplies by 15%, thru market pricing analysis and root cause analysis, and switching to local distributers.

●Streamlined transportation costs by 20%, by negotiating new freight rates, and interviewing new carriers, which broadened customer/carrier base for dependent branch office by utilizing customer relationship management skills.

●Played an integral role in creating new automated method for property tracking procedures to increase accuracy and accountability.

●Developed and delivered training courses for employees and management teams on the fundamentals of using (HTS) Harmonize Tariff Schedule codes, which eliminated 25% in extra duty charges.

National Logistics Management (3PL) Transportation Company 01/1999 - 01/2001

Logistics Coordinator/Analyst

●Oversaw dispatching, routing, customer service, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation equipment; served as transportation liaison between various organizations and countries. Monitored all transportation carriers, including quality controls, to ensure transportation services met contract obligations as well as customer service follow up. Analyzed and reviewed customer EDI releases; planned, organized, scheduled all transportation mode shipments (LTL, TL, Van, Charter) to meet plant protect times; update EMS database with Proof of Delivery information, estimate time of arrivals, and issue service failures to carriers who fail to perform.

Key Achievements:

●Earned recognition and monetary awards for quality and dedication of performance in a rapidly changing, fast paced environment.

●Key player on Ford/GM team that consistently exceeded stated objectives on all projects.

CHEP USA, (Chrysler supplier) 04/1998 - 01/1999

Traffic Manager/Drop Yard Leader

●Coordinated with dispatch office regarding location and transportation arrangements of inbound/outbound loads of returnable racks/containers/dunnage from Windsor Assembly Plant. Prepared documentation and coordinated transport of resources and materials. Ensured trailers were locked and secured upon departure. Oversaw dock operations and yard switchers, transferring trailers into dock doors. Chosen by executives to mentor personnel in shipping receiving, and warehousing material. Evaluated feedback and knowledge retention.

Previous Roles:

●Production Supervisor (BAE Industries, 6 yrs), Warehouse Manager (Dale Packaging, 4 yrs), Shipping and Receiving Supervisor (Exemplar Mfg, 1yr)

Professional Development:

●Inventory Management/Space Planning/Product Flow seminar

●(CBP) Custom Border Patrol, (HTS) Harmonize Tariff Schedule seminar

●Supply Chain and Transportation Management seminar

●(CPR) Training certified

Contact this candidate