Shakira Worsley

Raleigh, NC *****

ac80i5@r.postjobfree.com

919-***-****

diligent team oriented business minded self starter with proven leadership and mentoring skills seeking to apply my abilities to a company where I can not only can grow professionally but also personally as well

Work Experience

Inside Sales Representative

Charter Communnications - Raleigh, NC

October 2018 to Present

create a positive customer experience to help generate sales. field customer inquiries and effectively promote spectrum’s wide variety of products and services to customers all over the country. Transition seamlessly between engaging your customers in conversation and operating billing and requisition programs and meet monthly and daily quotas to maximize commissions and drive sales Account Manager

UMC Direct - Raleigh, NC

August 2016 to October 2018

Third Party Retailer doing face to face sales for the fortune 500 comapny spectrum cable in retail locations

Involved in the training and development process of entry levels and mentoring and developing them Conducting interviews and finding candidates who are a great fit for the company long term Involved in small scale management leading a team and overseeing Preparing and overseeing business trips to satellite territories Planning and leading morning meetings

Network with other managers and offices

Sit in on conference calls with the client

Build rapport with customers and maintain good standings with customers Shift Supervisor

Sheetz

September 2014 to August 2016

responsible for being motivated, dependable and able to work effectively in a fast-paced environment while maintaining 100% total customer focus Ensuring a clean location is provided at all times Train and coach employees as appropriate

Delegate tasks and follow-up as necessary

Ensure all products are ordered, merchandised, rotated and readily available for the customers Accurately complete all paperwork

Lead the Customer First Culture in the assigned store Encourage ongoing and open communication, feedback and follow-up Develop and maintain fully staffed stores with fully trained management team members and sales associates

Comply with Sheetz programs, policies and procedures as well as regulatory requirements Monitor and analyze business processes and results to profitably achieve store goals Observe and document employee job performance against mission critical goals and provide to Store Manager

Connect with the community to establish positive relationships Delegate tasks and follow-up as necessary

salesperson

Sheetz - Raleigh, NC

April 2012 to September 2014

responsible for directly interacting with customers for the purpose of providing fast, friendly service. working in the food service area or sales counter area of the store to include: preparing quality food products, ringing accurate register transactions, maintaining general appearance and cleanliness of store premises.

cashier/deli clerk

Kroger Stores - Raleigh, NC

April 2007 to January 2012

cashier - meets and greets customers, rings up purchases, handles returns, and answers questions about products, policies, and services. Other job responsibilities include communicating with coworkers and maintaining a clean work environment. Kroger cashiers perform basic mathematical functions and operate cash registers. The position involves standing in place for long periods of time and interfacing with customers. Training generally incorporates all aspects of the job and orients new-hires on Kroger policy, protocol, and procedure.

deli clerk- customer satisfaction, dealing with the customer and getting them what they want quickly and correctly. next is the proper storage of the food. Also they are responsible for the general cleaning of their work areas and the deli slicers.

Education

High School Diploma

Southeast Raleigh High school Raleigh - Raleigh, NC 2011

Skills

Crew Member, Food Service, Team Member, Shift Supervisor, Sales, Leadership Development, Leadership Training, Retail Sales, Retention, Customer Service, Account Management, Telesales, Quota, Call Center, Selling

Links

https://umcdirect.wordpress.com/2018/03/08/keeping-up-with-kira-umc-directs-rising-star/ Certifications/Licenses

Driver's License

Publications

Umc Direct Rising Stars

https://umcdirect.wordpress.com/2018/03/08/keeping-up-with-kira-umc-directs-rising-star/ March 2018

an article written on the accomplishments of shakira worsley

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