Service Front Office

ABDUL HASSAN MUZAWAR

OMAR AL KHAYYAM LLC.

MUSCAT SEEB

OMAN

Mobile +968-******** (Oman)

E-mail: *************@*****.***

***************@*****.***

OBJECTIVES:

To qualitatively accomplish organizational goals with the combination of experience, performance, teamwork and initiative and to diversify my talents with the tremendous Challenge that professional career offers.

Professional Experience:

Presently working as Waiter cum Driver in Omar Al Khayyam LLC Muscat Oman From 24/10/2018 to till date.

Worked as Personal Butler for Chairman of Regency Group Holding Doha Qatar From 07th March 2015 to 26th March 2018.

Worked as Hotel Butler in (Front Office) From July 2010 to March 2015 at Dubai

(Le Royal Meridian Beach Resort & Spa Dubai U.A.E)

Worked as Doorman/Bellman in (Concierge) From April 2007 to July 2010 at Dubai

(Le Royal Meridian Beach Resort & Spa Dubai U.A.E)

Employment History:

Worked as a Kitchen Helper for Hotel Goan Heritage in Goa–India from May 15, 2002 to April 10, 2003.

Worked as a Room Boy for Airport Plaza Flight in Goa–India from November 18, 2004 to November 20, 2005.

Worked for Flight Catering services in Airport Plaza Goa–India from December 2005 to January 2007.

Educational Qualification:

S,S,C, :

Completed High School Certificate from Anjuman High School Vasco Goa, (India)

Additional Qualification:

Diploma in Office Management

Diploma in Office Management from Computer Academy a Private Institute in Vasco-Da-Gama, Goa India(Microsoft Office- word, excel, and power point)

Typing English 40 words per minutes

Typing English 30 words per minutes

Typing Course from Ferrero Institute, Vasco Da Gama,

Goa. India

Typing Course from Maharashtra Typing Institute,

Pune. India

Courses Completed For Sail:

FPFF, PSSR, EFA, PST,PSF.

INDos NO : 12SL6010

Issued Under The Authority Of Directorate General Of Shipping (Govt. of India)

Training at Le Royal Meridien Beach Resort & Spa Hotel Dubai:

Drive the vision training

Team Building 2007 to 2014 successfully done

Forte commitment to Excellence training

Health and Safety training

ACHIEVEMENTS:

Awarded Employee of the month by Front Office for 3 times from Le Royal Meridian Hotel Dubai UAE

Moment of truth (good feedback from the guest)

Five years’ Service Certificate from Le Royal Meridian Hotel Dubai UAE

Skills:

Communication

Ability to Work Under Pressure

Decision Making

Time Management

Self-motivation

Conflict Resolution

Leadership

Adaptability

Teamwork

Creativity

WORK PROFILE:

To ensure all the guests are greeted with a smile and a friendly attitude.

To accord excellent service to all the Ambassadors and VIP’s and dignitaries.

To provide a quick and efficient service to all the guests.

Assisting guest with Guest Services i.e. with regards to the tours, restaurant bookings etc.

Assisting guest in Airport Representative service.

To consistently provide thoughtful, caring and sincere service.

To identify and anticipate Guests’ needs and ensure personalized service is provided

To provide Food and Beverage Services as required

To assist with any plans or arrangements the guest intends to make during their stay

To ensure that all requests from Guests are made possible and are followed up on

To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems

Ensure repeat guests are met and greeted on a daily basis and profiles are updated

Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests

Respect guest privacy and do not discuss guests’ private information with colleagues

Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor

Provide third service to guests by ensuring rooms are tidied up after guests leave rooms

Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met

Demonstrate discretion and courtesy when entering into the private space of guests

To assist guests regarding hotel facilities in an informative and helpful way

To follow department policies, procedures and service standards

To follow all safety policies

Other duties as assigned

EXTRA CURRICULAR ACTIVITIES:

Playing Football

Playing Cricket

Listening Music

LANGUAGES KNOWN:

English, Hindi, Urdu, Konkani and Marathi.

PROFILE:

Status : Married

Passport No : K4582955 Expiry : 21st April 2023

Visa :Employment

In the view of the above particulars please consider this application and give me an opportunity in your esteemed organization. If I am given a chance, that I would carry out my duties to your entire satisfaction.

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