Customer Service Analyst

Mo - 962-***-****

Email id - ***************@*****.***

RAHUL KOSHTI

A N A L Y S T ( A T A )

S K I L L S

Wire Framing

Requirement gathering & Analysis

Documentation

Team Management

Client Communication

Problem-solving

Flow chart and use case diagram

creation

AGILE Team Player

A C H I E V E M E N T

- Awarded "Top Performer of

the Month" thrice in a row.

- Won First Price in National

Level Technical Symposium.

P R O F I L E

I am a dedicated industry professional with a background in Customer Service. To be an effective propeller for the organizational growth by applying my knowledge & to obtain a challenging position in the field with opportunity for professional career growth and making significant contribution to the goals of my organization.I am motivated, enthusiastic, and take a creative approach to problem-solving in the organization. E X P E R I E N C E

Effective Teleservices Pvt Ltd

Quality Analyst

2014 - present

- I have been working in E Tech from last 4 years as a Quality Analyst. Initially i need to audit calls to measure performance and help to implement business strategic objectives.

- To develop evaluation programs that analyzes critical performance behaviors and metrics to the organization.

- Provide Training to the new Trainees regarding the product and compliance and need to provide floor support to the team.

- Handle calibration calls with clients and if is there any discrepancy, need to resolve it.

- Need to work based on client requirements and need to communicate with client on daily basis to meet strategic goal. E D U C A T I O N

Anna University - Chennai

B.E. in Electronics and Communication

Engineering.

September - 2013

Gujarat Secondary and Higher Board

Intermediate

March 2007

Gujarat Secondary and Higher Board

Secondary Education

March 2005