Medical Customer Service

WORK EXPERIENCE

Practice Administrator

West Haven Medical Group -West Haven, CT 2017– Current

Initially hired on to restructure and manage all clinical staff. Within 6 months I was promoted to practice administrator of all 7 practice locations and over 40 staff members. Managing daily operations: schedules, hiring, training, disciplinary action, termination, payroll via Ascentis and ADP. Maintaining compliance and standards with OSHA and CLIA. Overseeing competencies, staff development, policy and procedure. Offering daily support, training and supervision to assure best practice flow and patient outcomes are in adherence of PCMH (patient centered medical home care) quality assurance measures. Overlooking EMR reporting and auditing as well as cost control. Reconstruction of staff development and implementation of new roles to support practice growth. Daily interactions with my team to instill efficiency and promote the most accurate and effective outcomes.

Regional Operations Director

AFC Urgent Care -Danbury, CT 2014-2017

Oversee and have direct hands on input and implementation of daily operations over three centers. Direct management of both providers and support staff. Orchestrate training and compliance of HIPAA, OSHA, and CT state vaccine program, COLA/CLIA waived laboratories. Human resources management: including hiring, onboarding, training, annual competencies, payroll, reviews, department of labor requirements and adherence, taxes, payroll and disciplinary intervention.

Market, establish and maintain Occupational health accounts and Workers Compensation cases including negotiating rates, establishing protocols and service plan agreements. Generate and implement policies and procedures to assure patient safety and satisfaction. Manage pricing, annual inventory and ordering of medication, vaccines and medical supplies. Liaison for other medical facilities, vendors and outpatient services to assure quality of care and continuity is maintained for patients off site testing. Managing debt resolution and negotiation with all types of accounts- patients, carriers and occupational health carriers and employers. Comprehensive multi plan, private and employer offered insurance knowledge base, negotiation of charges, denials and coverage.

Provider and staff chart review and coding adjustment to capture services rendered. Establishing fair market out of pocket options for patient services including labs, imaging and in and out of center testing. Cohesive relationship with medical director, franchise owners and area directors to assure best practices are maintained.

LPN

Doctors Express -Danbury, CT 2013-2017

Customer service focus from registering patients, to triaging, vaccinating, medication administration, DME application, test scheduling, assisting provider through visit including scribing and guiding patient through care plan as well as follow up with both short- and long-term goals. Treating a wide range of needs from acute injury/illness, primary care, pre-employment screening and basic to complex physicals. Train new support staff and oversee infection control adherence and CLIA laboratory guidelines. Logging and assisting with inventory and supply cost. Phlebotomy: obtaining specimens and preparation for send-out. Along with in house specimen collections: HA1-C, mono, strep, urinalysis, influenza, blood glucose, H&H. BAT, E-screen. Audiometry, spirometry, vision screening, DOT, school, prior authorizations, pre-employment and immigration physicals.

LPN

Western Connecticut Health Network -Danbury, CT 2007 to 2012

Wound care and hyperbaric medicine outpatient care and treatment. Collaborative relationships with several different providers to assure that the best patient outcomes persist. Fast paced outpatient center with focus on expediting healing process via compression, debridement and proactive treatment modalities, both evasive and invasive. Practice and training in infectious disease with a strong focus on infection control education and adherence. Procedures include ABI’s, wound vac, unasboots, simple to complex dressings, C&S and laboratory review and intervention.

Education/Certifications

Certificate in Nursing L.P.N.

BOCES - Yorktown Heights, NY 2001 to 2002

CPR/AED

Expires- July 2020

Nursing Licenses

LPN State of CT

Expires- July 2020

Awards

Florence Nightingale Award

Danbury, CT 2007

Excellence in Nursing and Patient Advocacy

Active Member

Danbury Chamber of Commerce

2014 to Present

FEMA

2013 to Present

Public Notary

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