Kulvir Kaur Sidhu

Address: ** ********** ****** ******** ** L7A 4B1 Phone no: 416-***-**** Email: ac7zye@r.postjobfree.com Telephone Email

CAREER SUMMARY

M.Sc. (IT) with overall more than nine years of experience in delivering, maintaining and supporting banking domain with proven ability to manage and successfully achieve business objectives;

Expert is implementing, configuring and supporting business systems in multiple functional areas including business requirements elicitation and analysis, business process improvement, process automation and post-go-live support.

Highly experienced in creating functional specifications, data flow diagrams, test plan documents and creating test plans;

Deep understanding of business processes and ability to capture client requirements and processes to align them with the BPM Tools.

Ability to multi-task on more than one initiative when needed; able to go above and beyond to ensure daily and/or weekly task or activities are completed on schedule; able to work individually or as part of a cross-functional/multi-Department/Division team.

Varied experience in delivered projects under Waterfall & Agile/Scrum methodologies based on onsite-offshore business models.

Possess strong business analysis skills including in-depth knowledge of Project Management Life Cycle (PMLC) as well as Software Development Life Cycle (SDLC),having thorough understanding of various phases like Conception, Analysis, Design, Development, Testing and deployment ;

Extensive experience of using Financial Modeling tools like MS-Excel, Visio, and Jira etc.

Excellent verbal and written communication skills demonstrated in interaction with clients, business sponsors, stakeholders and team members, especially in collaborative sessions like interview for requirement gathering and documentation;

Sound knowledge of managing and implementing requirements during various phases of SDLC employing Waterfall and Agile (SCRUM);

Conduct SCRUM ceremonies (Backlog Grooming, Sprint Planning, Daily Stand up, Sprint Retrospective, Demos)

Experience in gathering requirements, analysing and preparing project deliverables such as Project Charter, BRD and Functional Requirement Document (FRD) and proposed changes (As-Is & To-Be) for process improvement.

WORK HISTORY

Senior Business Analyst

RBC Insurance: July 2012 to current

PROJECT 1: SYSTEM MIGRATION: The objective of this project was to enable smooth transition of client accounts and all of system functionalities from existing AS400 to new system GUIDEWIRE. RBC Insurance had formed a partnership with AVIVA and as a result all of RBC Insurance existing client accounts had to be moved to AVIVA system.

PROJECT 2: SALESFORCE ENHANCEMENT: The objective of this project was to manage and enhance Salesforce, to ensure full utilisation and tailoring of the platform to match and support business objectives, using agile techniques and strategies. The enhanced version will allow advisors to navigate from Client’s Salesforce account to Home and Auto Insurance business software called GUIDEWIRE. This will cut down on advisor time and effort of duplication efforts and will also eliminate possibility of multiple accounts being created for same client within Salesforce. Client accounts were to be traceable by client name, address, postal code and phone number.

A vital part of the project was training Salesforce to users across the business and being the SALESFORCE champion.

PROJECT 3: EASY MORTGAGE RENEWAL IMPLEMENTATAION: Implementation of RBC mortgage renewal tool E-Hub by allowing advisors to explore and tailor various mortgage renewal options for their clients as they approach their mortgage maturity date by calculating and comparing rates and duration based on client needs.

KEY RESPONSIBILITIES:

Develop cost analysis, design considerations, and implementation time-lines.

Participate in Cloud Technology webinars and events

Research, evaluate and recommend new technologies to support the growth and strategic direction of the business

Manage direct reports to ensure growth and professional development

Oversee all system maintenance and configuration, including user set up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects and fields

Supervise and advice on all system enhancements

Monitor and analyze site metrics, system performance, and user activity

Perform new release evaluations and execute new functionality rollouts

Lead continuous improvement initiatives to improve user experiences and increase efficiencies

Develop complex reports and dashboards to support the delivery of business key metrics.

Deliver effective training modules and user guides

Identify and develop super user knowledge and capabilities across the business

Consult and liaise with stakeholders to gather and confirm business requirements

Analyse and consolidate information to develop solutions to ensure business requirements are achieved

Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts

Provide expert support to key stakeholders in managing system and process changes

Provide expert advice on application solutions

Produce functional, technical and system design documentation

Conduct feasibility studies of applications and system solutions

Create test scenarios for applications and enhancements, ensuring

Functional requirements are met

Facilitate testing of new Salesforce functionality roll-outs

Utilise and champion agile techniques to deliver on competing requirements.

SENIOR QUALITY ASSURANCE ANALYST

ROGERS COMMUNICATIONS, INC: September 2010 to July 2012

Gathered the Scope Document, Business Requirement Documents, Functional/System Requirement Documents and Design Specifications in each phase of the application, which involved a series of meetings with developers and Business System Analyst (BSA)

• Provided expertise in breaking use cases and business rules into test scenarios

• Created detailed UAT Test Plans, UAT Test Scenarios and UAT Test Cases according to the business/functional requirements using Requirement Traceability Matrix and uploaded in IBM Rational Quality Manager (RQM) & HP ALM

• Shared extensive knowledge of risk assessment, risk management, and risk-based testing

• Performed smoke, functional, system, boundary, integration, end-to-end testing and UAT to ensure functionality

• Worked extensively on enhancing and customizing automated test scripts; created user defined functions

• Wrote and executed manual and automated test cases and assisted in development test cycles

• Created baseline test scripts using SQL script to validate data in the Oracle database and XML

• Executed backend testing by extensively using SQL queries to verify database integrity and product quality

• Generated detail testing Status and Final reports; regression testing done upon receiving new builds

• Maintained, monitored, and documented behavior of application in different phases of testing

• Proactively Interacted with developers and QA Manager to identify and documented in the Defect Management using IBM Rational Clear Quest to resolve technical issues, which increased solutions efficiency and smooth operations flow

Environments: Microsoft .NET 4.0 Framework, Java, Genesis, Amdocs CIM (Customer Interaction Management) Platform, ICM (Maestro), Amdocs CRM, Citrix, V21 CSM (Customer Service Management). Oracle Client 9i, Oracle, IBM Mainframe, AS400, SOAP UI, IGW (Gateway), Protocols: Voice XML, SSML, CCXML Tools: ERS_C (Event Record Simulator), ORACLE SQL Editor, Rational: RQM/Clear Quest, Jenkins Open Source, Java Base Testing and Various Testing Frameworks.

KEY RESPONSIBILITIES:

• Spearheaded, managed concurrent projects over entire life cycles of testing, with provision of final reporting

• Tested all projects ahead of schedule and within or below budget; simultaneously implemented projects in production phase for multiple releases with great success

• Successfully completed project management and team leadership courses by attending external training and self-development online internal

Business Analyst

National Bank: November 2007 to July 2010

Project 1: HOME EQUITY LOAN APPLICATION MANAGEMENT

To implement Misys Fusion Banking Loan IQ solution for servicing home equity loans to optimize, automate and develop the lending business and to meet all loan processing system requirements, with the aim of increasing transparency, improving risk management and providing better customer insight.

Project 2: EASY MORTGAGE RENEWAL IMPLEMENTATAION

Implementation of RBC mortgage renewal tool E-Hub by allowing advisors to explore and tailor various mortgage renewal options for their clients as they approach their mortgage maturity date by calculating and comparing rates and duration based on client needs.

KEY RESPONSIBILITIES:

Delivered detailed analysis through requirements gathering, business process modeling and data analysis.

Effectively planned the business analysis activities including selection of appropriate business analysis approach; evaluation of project complexity, assumptions, constraints and dependencies; stakeholder analysis; communication plan and test plan.

Utilized requirement gathering techniques such as conducting interviews, brainstorming sessions and workshops to elicit requirements from business stakeholders and further analysed and decomposed requirements to enable clarity of business objectives.

Worked with Financial Advisors, Mortgage Specialists and loan admin team to help build out new processes and procedures for loan administration business flow and prepared Loan IQ input templates for new clients.

Effectively communicated and co-ordinated with CCSA team members, small business credit card stakeholders and business partners using a variety of techniques and collaboration from project initiation to close.

Assessed, researched and analyzed business and system needs, exploring alternative options to recommend application solutions that meet stakeholder requirement needs in accordance with Project Life Cycle.

Continually enhanced skills and built knowledge in all aspects of the organization, the business, and information technology by job shadowing and conducting joint workshops.

Worked closely with colleagues across the Bank including Branch Banking, Branch Sales, Operations, Investment Specialists and others to understand the vision and document business rules that support the tactical implementation of that vision.

Used a variety of elicitation techniques including document analysis, job shadowing, one-to-one interviews, and web conferences in order to improve communication depending upon the stakeholder communication requirement and geographic locations.

Worked closely with the Test Lead and Test team to define traceable Test Scenarios that confirm the requirements through multiple testing phases.

Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Provided expertise, training, direction, feedback, and coaching to build the capability of more junior staff.

Educations

Business Analyst

QA Analyst

LLQP License

M.Sc. (IT) (Punjab University Chandigarh India)

Bachelor of Computer Application (Punjab University Chandigarh India)

Technical Skills

Microsoft Excel, Access, Word, Visio, Project, PowerPoint.

SQL/Oracle8i/HTML

Business Analysis

QA Analyst

Waterfall/Agile/SDLC/PMLC

JIRA

HPALM

Balsamiq

CORE COMPETENCIES

• Requirements Gathering • Business Analysis • Stakeholder Engagement

• Data & Analytics • Data Management • Business Intelligence

• Customer Relationship Management • Market Research • Corporate Social Responsibility.

References upon request

Contact this candidate