R.J. Johnson

***** ******** ***** ************, ** 44149 216-***-**** ac7zrj@r.postjobfree.com

PROFESSIONAL PROFILE

A well-spoken, high-performing, motivated professional, with demonstrated skills in customer service, marketing, team-building, sales, coaching, operational support, communications, public relations, and management, looking for a dynamic and challenging opportunity.

PROFESSIONAL EXPERIENCES

INSURANCE AGENT February 2018- Present

AMERICAN INCOME LIFE, NORTH ROYALTON, OH

Schedule 25-30 appointments per week via telephone contact through a warm lead system in a given territory.

Give 12-15 in home presentations per week to union members and referrals obtained through the sales process with a 42% closing rate. Company average is 34%.

Over $65,000 in Annualized Premium on the books in personal production.

37% of sales came by the way of referrals from previous presentations.

88% retention rate with 92% net to gross.

Quickly build rapport with clients in order to create a problem and a need for individualized Life, Accident, and Health programs.

Contact clients with lapsed policies in order to get their accounts back to active status.

Proficient in eAPP software and systems.

BANK TELLER (Part-Time) November 2013-January 2017

FIRST FEDERAL LAKEWOOD, PARMA, OHIO

Maintained contact with clients handling over 75 daily transactions regarding cash, checking, savings, CD accounts, IRA accounts, credit cards, wire transfers, and home equity lines of credit.

Prospected and followed up with future and existing customers, assuring that customer issues were resolved in a timely manner.

Accounted for up to 200K in vault assets by following all safety procedures, and managing both electronic and paper trails on all cash transfers.

Cross-sold consumer and business deposit products that assisted in retaining and expanding the relationship with new and existing clients, meeting quarterly goals consistently for over 3 years.

Performed data entry services regarding clients’ accounts and transactions.

AUDIO-RECORDING ENGINEER/PRODUCER December 2010-Present

BULKLEY HOUSE, CLEVELAND, OH

• Logic Pro X and ProTools Ultimate operator with extensive knowledge of recording, editing and mixing various sounds utilizing innovative and creative audio techniques with an understanding of Music Theory.

• Successfully able to work under strict deadline driven time frames with professionalism and accuracy.

• Experience with Windows/Mac computer environments and the latest audio-mix and production software.

• Strong knowledge in all facets of recording engineering, demonstrating keen audio/mix capabilities that produce unique and compelling sounds for audio engineering successes.

CHAIR MEMBER, BOARD OF DIRECTORS Summer 2002- 2017

EDDIE JOHNSON MEMORIAL FOUNDATION, BEREA, OHIO

Served on the Board of Directors to oversee a 501(c)3 organization that raised over $80,000 annually.

Assisted with committees to create programs and initiatives to raise funding for cancer research and community projects.

Worked with over 25 former Cleveland Browns athletes in improving community participation.

Prospected potential businesses and assisted in getting contracts for over 150 different sponsors.

SALES MANAGER September 2008- October 2009

URBAN ACTIVE FITNESS, LYNDHURST, OHIO

• Conducted external marketing and outreach efforts to help recruit club members through a warm lead system and referrals.

Coordinated with corporate executives to negotiate a marketing contract for Nordstrom Rack, which added over $54,000 in membership and personal training revenue over a 7-month period.

Responsible for conducting initial interviews for potential candidates.

• Trained 10+ sales associates during their new hire sales training.

• Served as an ambassador by conducting personalized tours, presentations, and personal training sessions.

• Conducted training sessions with club members that included specialized initial workouts and providing goal-oriented nutritional advice.

• Additional responsibilities included preparing and maintaining sales analysis spreadsheets, deposit spreadsheets, and daily membership quotas.

ASSISTANT SALES MANAGER September 2006- August 2008

ALLTEL WIRELESS, STRONGSVILLE, OHIO

• Qualified as a Top 10 Sales and Customer Service Representative in 2007

Nominated by co-workers for The Outstanding Performer Award for the year 2007.

Met or exceeded individual sales quotas for 21 consecutive months.

Researched market reports on device capabilities and system changes in order to gain a competitive advantage in the workplace.

• Cultivated an excellent customer atmosphere through cultural awareness approaches to increase new client acquisitions.

Trained 10+ new employees on Alltel market software and system procedures.

• Conducted weekly briefings and interpreted Alltel directives from corporate headquarters of Alltel updates and changes.

• Identified security risks and composed loss prevention strategies for devices and equipment within the store through an updated strategic retail planogram which reduced theft by over 15%.

• Researched delinquent accounts and assisted customers with making payment arrangements through telephone and email contact, while maintaining a positive relationship with the customer.

PROFESSIONAL LICENSES

Life, Accident & Health Licensed

Property & Casualty Licensed

EDUCATION

Capella University

Bachelor of Science in Business Management

Expected Graduation 2020

Georgia Institute of Technology, Atlanta, GA

Bachelor of Science in Psychology

Years Attended 2001-2002

RELEVANT SKILLS

Proficient in MS Office Suite, Adobe Photoshop Lightroom, eApp software, 60 WPM Typist

INTEREST & COMMUNITY INVOLVEMENT

Lettered in collegiate football for the Georgia Institute of Technology

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