Chawanda Stringer

Doraville, Georgia

404-***-****

Summary of Skills: 13 years of exceptional customer relations experience, extraordinary verbal and communication skills, proficient computer knowledge, fast learner, also promptly transitions to company’s policy and procedures.

Experience:

Joyful Praise Academy Alpharetta, GA 4/11 – Present

Director

Reviewing bills and statements

Analyzing revenue projections

Making adjustments when revenue sources decrease

Managing the Staff

Networking with outside referral sources such as Quality Care For Children

Handling all parents, teacher and student files

Reviewing occupancy as it relates to staffing

Assisting in the hiring and recruitment processes

Handling daily operations

Progress Energy Dunwoody, GA 1/10 – 11/10

Billing Specialist

Perform contract billing functions:

Set up new customer accounts and orders in the billing system.

Update customer account and billing information in the billing system.

Research and resolve billing exceptions in the billing system

Perform quality assurance to ensure Billing is complete and invoices are prepared accurately and timely.

Identify any revenue recognition and billing issues with the contract/addendum.

Provide internal/external customer support:

Respond timely to customer billing inquiries received from internal and external customers.

Prepare reports and analysis detailing monthly Billing activity.

Prepare and/or provide support for unbilled revenue accruals.

John H. Harland Company Decatur, GA 11/01 – 04/09

Customer Service Specialist III

Handled inbound customer calls from customers regarding their shipments

Data entry and updated client information in internal system

Problem solve

Built and maintained a positive customer rapport

Operation of basic computer/telephone equipment

Ability to work effectively in a multi-window environment

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