Lillian D. Martin

**** ***** **** *****

Anderson Indiana 46011

586-***-****

ac7zbj@r.postjobfree.com

Qualification

Twenty plus years of guest service training.

Twenty plus years of writing, implementing and training of Cage,

Credit, Drop and Count procedures and Internal Controls.

Casino financial accounting experience

Exceptional customer service skills.

The ability to adapt to procedural changes when deemed necessary by the casino and the Gaming Control Board.

Problem Solver – Can decipher changes that need to be made to move the department/organization to its desired goals

Mediator- work as a liaison between Union and Casino. Had an open door policies for all cage staff.

Trainer-trained new cashiers for fifteen plus years

Payroll

Issue and determine credit worthiness.

Run necessary reports to determine credit lines.

Employment

HOOSIER PARK RACING CASINO

CAGE OPEARATIONS MANAGER 7/2015-PRESE

Report directly to The VP of Finance. Manage Cage,

Credit and drop and count. Ensure staff adheres to internal

controls and SOP's in accordance with gaming and state regulations. A positive example for superior guest service.

Work as a team with all departments ensuring our guest have

a great experience.

MOTORCITY CASINO, DETROIT, MI

Cage Shift Manager, June 1999 to December 2000

Opened MotorCity Casino in December of 1999. Interviewed and hired over 200 Cage Associates. Coached and trained new associates. Wrote and implemented Cage Operations policies and procedures.

Cage Supervisor, July 2001 to December 2002

Coached and trained cage associates, implemented Title 31procedures, ensured compliance with all Michigan Gaming Control Board Internal Controls.

Cage Manager, December 2002 to November 2004

Reports directly to the Director of Cage and Credit Operations. Directs, motivates and develops 14 Cage Supervisors and 5 Cage Shift Managers.

Director of Cage Operations, November 2004 to February 2015

Delegated various Cage and Credit duties in an effort to mentor and train Cage Supervisors, Shift Managers and Credit staff. Maintained a positive and open relationship with Cage staff, Michigan Gaming, Casino Operations and Hotel staff in an effort to ensure our guests experienced was the best they could receive.

HOLLYWOOD CASINO, SHREVEPORT, LA

Cage Supervisor, February 2001 to July 2001

Implemented Cage Cashier Policy and Procedure Manual. Created and implemented a training program for new cashiers. Ensured cashiers adhered to all Title 31 requirements. Displayed excellent guest service to our internal and external guest in order to retain their patronage and as a positive example for our staff.

SHOWBOAT/HARRAHS CASINO, EAST CHICAGO, IL

Cage Supervisor February 1996 to June 1999

Opened new Casino. Coached and trained new cashiers on casino atmosphere and what to expect. Implemented Cage Cashier Policy and Procedure Manual. Created and implemented a training program for new cashiers. Ensured cashier and bankers adhered to all Title 31 requirements. Exhibited excellent guest service to our internal and external guest in order to retain their patronage and as a positive example for our staff.

ISLE OF CAPRI CASINO, BOSSIER CITY, LA

Cage Cashier, February 1994 to May 1996

Redeemed chips and tokens for players, performed jackpots, hopper fills, table fills and credits.

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