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Customer Service Sales

Carson, California, United States
December 15, 2018

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***** **** ** 310-***-**** (cell)

Carson, CA 90746


North High School, Torrance CA June 1999

Cerritos College 2000-2001

UCLA Extension Center Brokerage Exam Prep Course 2008 Work History: C.H. Robinson 2015 - Present

680 Knox St #210 Torrance, CA

Account Management

• Manage 30+ accounts for the branch averaging over 900k in net revenue

• Maintain quality relationships which resulted in an additional 30k in new net revenue for 2018

• Net revenue increased YOY by 18%

• Identify and manage customer expectations by improving processes, manage spend, risk and change

• Provide strategic account planning to drive continuous improvement and innovation

• Conduct quarterly and yearly business reviews

• Collaborate with the sales team in joint discovery calls and speaking to the account man- agement role, and aligning our services

• Work hand in hand with operations in the implantation process of new accounts

• Read, study and analyze market conditions related to ocean freight, air freight, and Cus- toms tariffs to better assist clients with their overall supply chain needs, and get ahead of potential disruptors

• Build trusting relationships with overall knowledge of different products, and assisting clients with challenges in their supply chains

• Align the appropriate corporate resources in client meetings/conference calls for various reasons such as new lane implementations to Canada and Mexico

• Build in-transit reports, accrual reports, online visibility customized to each client for their individual needs

• Manage weekly Fixed/FAK allocations with the carriers on behalf of our clients with fixed deals to ensure commitments are honored

• Participate in RFP (Request for Proposals), gather pricing, manage the proposals and present them to the client

Expeditors International of Washington Inc., 2000 - 2015 5757 W. Century Blvd, Los Angeles, CA 310-***-**** Positions: In-House at Toyota Motor Sales

2012 - 2015

• Maintain parts database, provide HTS codes for new parts averaging 800 parts per month

• Provide classification for “live” air and ocean miscellaneous parts shipments, prototype vehicles and border entries

• Check NAFTA Certifications for parts eligible for NAFTA, provide instructions to Expe- ditors Detroit for entry processing

• Create weekly billing statements for all parts and vehicle shipments

• Provide Schedule B information for all parts exports to Australia, Belgium, Japan, Puerto Rico, Saudi Arabia, and South Africa using Hyperion Queries and Excel

• Process Export filings via AES direct for shipments exporting from Ontario parts distrib- ution center to Puerto Rico and Japan

• Assign product codes for FDA clearance. Research parts for actual manufacture and FDA information.

• Create reports using Excel and Access in order to provide entry filing instructions to the import and export teams in Detroit, Cincinnati, and LA offices.

• Create standard operating procedures for new procedures/daily tasks Senior Import Specialist

2005 - 2012

• Generate an average of 25K in revenue per month, while handling Customs business on over 60accounts

• Use the Harmonized Tariff Schedule of the United States to provide clients with their product tariff classification advice and duty rates

• Create and update client standard operational procedure for all my accounts

• Mentor and train new team members

• Manage daily status reports for the team. Email any hot shipments that need immediate action

• Analyze operational process and create procedures to increase overall productivity and Customs compliance

• Rectify Customs issues relating to refunds and protests for imported products

• Increased productivity by creating scripts for team members to use on their delivery or- ders, ship log and repetitious keying

• Arrange LCL and FCL deliveries to the customers door

• Provide detailed status information to client with exceptional customer service

• Coordinate Intensive exams with Customs and FDA

• Work diligently with customers to get information Customs/FDA requires to release their shipments

• Communicate effectively and efficiently with Customs, FDA, Fish and Wildlife and other government agencies to get shipments released

Certifications: NCBFAA Educational Institute, Certified Customs Specialist - 2018 Skills: Proficient in MS Office Software (Word, Excel, Powerpoint, Access) Effective presentation and customer relation skills Language: English, Spanish (conversational)

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