Tawana Edwards- Jackson

Substance Abuse Specialist - LaFrontera-Empact

Phoenix, AZ 85042

ac7zbe@r.postjobfree.com

602-***-****

I would like to join an organization where I can incorporate my knowledge and skills to assist consumers in all aspects. I have 20 years' experience in customer care from call center representative to Group facilitator. I am personable and professional under pressure and exhibit a positive and patient demeanor with consumers.

Work Experience

Substance Abuse Specialist

LaFrontera-Empact

2018 to Present

• Facilitate Groups and Daily living skills

• Home Visits and Wellness check

• Accurate note keeping/ Case management

• Handle special client population (SMI)

• Medication Observation

Insurance Agent

State Farm Agent Shelly Anderson Office

2017 to 2018

• Handle all customer needs

• Bill processing and direct sales including upsells

• Handle de-escalation calls

• Move, add, change vehicles

• Check policies for accuracy

Direct Service Agent

Farmers Insurance Producer

2016 to 2017

• Handle all customer and Agents needs

• Bill processing and direct sales including upsells

• Handle de-escalation calls

• Move, add, change vehicles

• Check policies for accuracy

Benefit Coordinator/ Claim Investigator

Xerox

2014 to 2016

• Handle extensive call center inquires

• Verify all account Information for accuracy

• Verify accuracy and explain bill processing

• Troubleshoot systems and information issues

• Generate Reports and prioritize tasks for clients

• Developed reputation as an efficient service provider with high levels of accuracy

• Offer Human Resource Solutions

Explain benefits and enroll participants in health care, life insurance, and other benefit options Financial Intake Specialist

University of Phoenix

2007 to 2014

• Extensive client contact, acting as a liaison between campus, division and corporate

• Perform tasks associated with the intake of admission and finance files

• Accurate input of important student data

• Handling sensitive information according to state and federal requirements

• Work with graduate team to accomplish an overall objective

• Ensured superior customer experience by addressing customer concerns

• Demonstrating empathy and resolving problems on the spot Intake Specialist & Residential Counselor

The Bridge, Inc

2003 to 2007

• Monitor and record client's medication intake, needs, condition, progress and concerns.

• Schedule client's medical and psychiatric appointments

• Conduct groups on various topic from maintenance sobriety to ADL maintenance

• Verify and process health care records and forms

• Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, and coordinating financial reporting.

• Responded appropriately to physical, emotional and developmental needs of clients

• Promoted and participated in continuing education, quality assurance and performance improvement activities

• Outreach into the community to make people aware of the program

• Identified and suggested programs most appropriate to clients, based on client needs Education

Master of Science in Education

University of Phoenix

2015

Bachelors of Science in Resources

University of Phoenix

2012

Master of Arts in Marriage and Family Therapy

Northcentral University

Skills

MEDICAL TERMINOLOGY, CLIENT RELATIONS, MENTAL HEALTH, MULTI-LINE, MULTI-LINE PHONE Additional Information

Skills

Creative problem solver MS Windows proficient Local/state health laws knowledge

• Multi-line phone talent Mediation capability Quick learner

• Exceptional communication skills Mental health and substance abuse counseling

• Strong client relations Medical terminology knowledge

Contact this candidate