Heather Bunbury

Cell: 914-***-****

*** ******* ******, ***** ******, NY, 10553

Email: ac7zax@r.postjobfree.com

Summary

I am a dedicated and goal-oriented individual. Encompassing the ability to work individually when required, and cohesively accomplish projects with my coworkers expeditiously and accurately. I believe in contributing to a healthy work environment happily, resulting in productivity and concise results.

Experience

OrthoNet HealthFirst, New York, NY

Provider Service Representative Call Center / (March 2018 to June 2018)

Create accurate and timely member documentation concerning all phone calls taken according to departmental operating guidelines. Present and project a positive image of the company in and out of the office to fellow employees, members, providers, and the community. Strive for first call resolution while ensuring that the inquiries have been addressed to the customer’s satisfaction. Investigate requests from customers for any retroactive changes as appropriate. Follow-up with customers and make outbound calls when necessary to prevent additional calls and customer dissatisfaction. Perform other duties as required.

Northwestern Medical Center

Patient Registrar (July 2016 – April 2017)

Greeting patients and their caregivers, data entry, process insurance information and obtain pre-approval for treatment if needed, patient scheduling based on priority, maintain hard copy and electronic medical records, refer patients to outside agencies when needed, process payment information.

Oryza - Department of Homeland Security

Clerk (March 2017- July 2017)

Answer and transfer telephone calls or take messages, sort and deliver incoming mail and send outgoing mail, schedule appointments and receive customers or visitors, provide general information to staff, clients and public, create daily memos or other reports, copy, file, data entry.

Helping Hand and Home Health Hospice, Philadelphia, PA

Patient Care Coordinator/ Administrative Assistant (August 2015 – July 2016)

Educate patients and their families by explaining the patient’s care plan; providing information related to treatments, medications, document patient progress, coordinate caregivers’ schedules, patient discharge, produced copies of pay stubs in a timely manner through via email, fax or through mail, employment verification process, general administrative work.

Internship

Compassionate Care Hospice, Brooklyn, New York

Intern (September 2011 – May 2012)

Related coursework: Answered multi-line phones, data processing, customer service, assisted with filing claims and scheduling appointments.

Heather Bunbury

Cell: 914-***-****

234 Bedford Avenue, Mount Vernon, NY

Email:ac7zax@r.postjobfree.com

Education

The Art Institute of Pittsburg, Online Division, Full-Time

(February 2016 – Current)

BA- Fashion Business and Marketing

Monroe College, New Rochelle, New York

AAS - Medical Administration, (August 2012)

Related coursework: Medical Billing /Coding, EMR Data Entry, Medical terminology, Anatomy and Physiology, Microsoft Word, Excel, Access, PowerPoint and Accounting.

Activities: Women’s soccer team (2010 -2011)

Benjamin Banneker Academy High School, Brooklyn, New York

High School Diploma, (June 2010)

Honor roll: English Honors (2009)

Activities: Women’s soccer team (2009 – 2010)

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