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Customer Service Officer

Location:
Carmel, New York, United States
Posted:
December 18, 2018

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Resume:

Marc Sinovsky

** ********* *****

Carmel, New York, 10512

Home Phone 845-***-****

Cell Phone 845-***-****

QUALIFICATIONS

I have evaluative and reactive experience in New York State Parole with assignments both field and facility based.

I have both analytical as well as service based experience in Social Services as well as service referral.

My background entails supervisory training of new as well as preexisting staff. It also includes coordinating proposals with managerial staff as a Staff Analyst.

My education encompasses behavioral as well as analytical and practical subject matter. I have Computer Information Systems skills from Mercy College and some teaching experience of computer systems. This includes at least three years of support of the then Division of Parole’s Case Management System I have computer networking and computer repair experience with NYSPIN and software installation with Compulearn. I have volunteer experience with computer instruction at the Koehler Senior Center for one year. I am well experienced with Microsoft Office. I am CompTIA A+ and Network+certified. I assembled and designed Personal Computer systems.

I had extensive sales experience in the meat industry.

I have a current 2015 NYS Accident and Health insurance license

All state and city jobs consisted of 37.5 hours per week

Work History

Home Depot-4/2016-9/2016 Associate seasonal assignment to the garden dept. Customer service

3/1982-4/2006 Senior Parole Officer

Case Management System Trainer-06/2005

Vice President of the NYSPIN Advisory Committee-2002-2003

Agency Trainer for NYSPIN (New York Statewide Police Information Network)

8/2004-4/2006 Senior Parole Officer, Poughkeepsie. I supervised a field unit of 10 Parole Officers that included Duchess and Sullivan Counties. I previously covered Sullivan County, the ASU and Work Release for Westchester, Rockland, Orange, Putnam, Duchess, Ulster and Sullivan Counties. I covered the SOU and Ulster Counties as well as Sullivan, Work Release and Daytop Program when coverage is needed. As a Senior Parole Officer we were often assigned the role of investigating prospective Parole Officers and informing Personnel of our findings.

1/2003-8/2004 Senior Parole Officer, Peekskill @ Poughkeepsie. I supervised a field unit of 9 Parole Officers from two different office locations. This was predominately the City of Newburgh and surrounding areas but also included Northern Westchester. I also was assigned the sex offender caseload for Orange County. As a Senior Parole Officer and Parole Officer this included arrests to prevent potential loss of life, property and the commission of illegal acts. This also included bodily searches of parolees to detect contraband including weapons. Assistance was occasionally provided to deter crime at schools and other public places in the city of Newburgh. Inspections of persons entering field officers were conducted to identify unauthorized visitors and maintain security

11/1995-1/2003 Senior Parole Officer, Bronx 5 Bureau; I supervised a field unit of Parole Officers that perform investigative law enforcement and work and service referral tasks.

5/1993-11/1995 Senior Parole Officer, Work Release 5; I supervised a unit of Parole Officers that supervised inmates while they were released to the community to procure and attend employment. This also involved relapse evaluation and referral as well as resource development. Inmate Status Reports were also required for Parole release hearings.

1/1992-5/1993- Parole Officer, Poughkeepsie field Bureau; I supervised parolees from the city of Poughkeepsie and later from various towns throughout Orange County. This involved Referral and liaison with service agencies such as substance abuse treatment. I also prepared Parole Violation Reports which included legal documentation of violations of the conditions of release.

1982-1992- Parole Officer, New York State: I evaluated and prepared reports for the Parole Board prior to release hearings as well as Executive Clemency Reports. Recommendations regarding suitability for release were also made. I have worked at the following facilities

Bedford Hills Correctional Facility, Sing Sing Correctional Facility, Green Haven Correctional Facility;

7/2000-10/2001 5 hours per day Compulearn I instructed students to prepare them for the CompTIA A+ exam and Hardware configurations. I also conducted the “build your own computer” class.

10/1981-3/1982 Tax Compliance Agent, New York State Department of Taxation and Finance; I interviewed and collected assessments from delinquent tax payers in the tax compliance bureau. I conducted seizures of property businesses and performed bank levies. I performed analysis and research of principal owners of delinquent corporations and businesses.

2/1981-10/1981 Staff Analyst,New York City Human Resources Administration(Office Of Personnel Services; I assisted in the implementation of a management center. I updated and processed graphs and other representations of the various departments of the office of personnel services. This involved distribution of material to and discussion with department heads regarding personnel actions.

12/1980-1/1981 Correctional Officer, United States Department of Justice (Bureau OF Prisons); I performed supervision of inmates at Federal Correctional Institution including security assignments.

8/1978-12/1980 Caseworker, New York City Department of Social Services; I engaged in supportive counseling with clients regarding housing needs due to special problems, i.e., medical difficulties, poor living conditions, social problems. Crisis intervention with disaster victims regarding fire, flood, vacate orders. Client advocate with landlords and other agencies regarding eviction, dispossess.

1/1976-6/1978 Senior Social Welfare Examiner and Investigator, Putnam County Department of Social Services; Interviewed applicants for Public Assistance. Evaluated and assessed individuals to determine their eligibility. Investigated homes. Interviewed legally responsible relatives. Investigated complaints regarding ineligibility, fraud. Information and referral to Mental Health Centers, Alcohol Abuse Programs. Assisted clients with budgeting. Interpreted DSS policies and procedures. Prepared reports.

3/1975-7/1978 Salesman, Meat Sales (retail)- self employed; Sold retail meat plans to homes and small businesses for a meat company, Trimrite Meats.

6/1978-8/1978 Agent, Prudential Insurance Company; Sold life insurance. Collected premiums and provided other fiduciary functions.

9/1970-2/1976 Caseworker, New York City Department of Social Services; Responsible for caseload of 128. Interviewed and investigated clients to determine eligibility for Public Assistance. Counseled individuals regarding emotional difficulties, medical problems, employment, drug and alcohol abuse. Concrete services. Home visits. Liaison work with medical boards, medical social workers, hospitals, family court and drug abuse unit. Prepared and documented quarterly reports.

EDUCATION

Network + Certification CompTIA-5/16/2000

A+ Certification CompTIA-11/4/2000

Mercy College, Certification-Computer Information Systems, 2001

M.A. Psychology, New School for Social Research,1976

B.A., Queens College,1970



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