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Assistant Customer Service

Location:
Copperas Cove, Texas, United States
Posted:
December 18, 2018

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Resume:

SUSAN LOMBARDI

**** **** ****** ******, ******** Cove, Texas 76522 973-***-****

ac7z8j@r.postjobfree.com

Summary

Quick learning individual with strong listening skills. Experienced in documenting sensitive information in a quick and accurate manner, great at solving problems under pressure. Desires to join an innovative, goal-oriented team with a strong growth track.

EXPERIENCE

JUNE 2017 – OCTOBER 2018

TATTO PARLOR RECEPTIONIST/ ASSISTANT, Industrial art tattoo (Harrison, NJ) 973-***-****

-Greet and aid clients.

-Inform clients of tattoo parlor procedures.

-Assist both customers and 3 tattoo artists with scheduling appointments.

-Promote shop exclusive services and promotional discounts to increase sales and attract -more clients.

-Complete weekly inventory list, stock and order supplies as needed

-Answer and manage incoming/outgoing phone calls, emails, and mail.

-Maintain a clean and organized shop; including reception area, tattoo stations, office, and bathroom.

-Answer all client questions on prices and shop services.

-Ensure superior customer experience by addressing customer concerns by demonstrating empathy and resolving problems on the spot.

-Set up and break down tattoo stations before and after each client by following proper health procedures.

-Sanitize stations and tattoo equipment properly.

-Clean tubes; used autoclave machine.

-Accepted and processed customer payments in cash, credit cards, and gift cards, checking for validity.

-Use of computer, printer, and copy machine.

-Making sure legal documents are sign by client so that no legal action could be taken against the tattoo parlor or artists.

MARCH 2014 – AUGUST 2016

RESIDENT/ APARTMENT ASSISTANT, Rutgers Residence Life

(Piscatway, New Jersey) 848-***-****

-Developed an inclusive community among 500 residents, maximizing positive resident interactions.

-Worked with Co-Resident Assistant to execute creative programs, fostering student development politically, socially, and culturally.

-Implemented and enforced all University and On Campus Housing policies

-Maintained student safety on campus by ensuring Residence Hall rules are followed.

-Worked with a diverse set of students including Freshman, upperclassman, international students, graduate students, and non traditional students.

-Mediated and provided conflict resolution in a professional and timely manner.

-Collaborated with different on campus departments such as athletics department and educational.

-Interviewed potential Resident Assistant candidates for the up coming school year.

-Job performance led to receiving the 'Resident Assistant of the Year' award in 2016 out of 100 other resident assistants.

-Organized and implemented building wide programs that fostered community for 500 students.

-Consulted students with day-to-day problems such as their studies and personal lives to help them come up with solutions.

-Confronted and resolved issues on diversity, racism, alcohol and drug abuse, sexual assault, domestic violence, academic performance and social acceptance. Worked with group dynamics on a staff of sixteen people.

- Enforced University policy.

-Excellent leadership, communication and interpersonal skills.

-Strong organizational and multitasking skills.

-Matured in taking sound judgment and taking ethical decisions.

-Good with computer and problem-solving.

-Excellent ability to communicate effectively with families, residents, vendors, staff and general public.

-Compassionate and yearning to help students coming long way for education.

-Great attention to details and conflict resolution skills.

-Respond to emergencies on the floor and enforce safety polices.

-Infused self-awareness and personal accountability amongst the residents.

-Followed documenting procedures when dealing with all situations.

SEPTEMBER 2013 – OCTOBER 2014

PHONE REPRESENTATIVE, Rutgers student accounting, billing, and cashier’s office

(new brunswick, New Jersey) 848-***-****

-Aiding students/customers with their term bill and financial aid packets.

-Having complete knowledge of term bill break downs, financial aid packets, and payment plans.

-Excellent customer service skills during phone conversations.

-Answers phones in a timely manner.

-Keep track of notes while adding notations to customers accounts.

-Making sure customers are aware of outstanding balances on account.

SEPTEMBER 2017 – MAY 2018

CONFIDENTIAL CRISIS RESPONSE ADVOCATE, Violence Prevention and Victim assitance

(New Brunswick, New Jersey) 848-***-****

-Educated victims on their rights, sexual assault and domestic violence reporting options and developed safety plans.

-Assessed individuals that have experienced trauma and developed service plans based on their emotional, physical, and psychological status as well as provided referrals to agencies/individuals within the organization and community.

-Accompanied and assisted clients through the process of going to hospitals, court, DA, CPS, APS, child advocacy centers, and law enforcement agencies.

-Provided individual and group counseling to individuals who have experienced various forms of distress as a result of abuse and/or sexual assault/ domestic violence.

-Provides emotional support and encouragement to victims and witnesses as they decide if they would like to go to the hospital, police, or court process.

-Provide fundraising, Conduct community outreach and education about domestic violence and sexual assault.

-Answer emergency hotline calls and complete screenings for victims of domestic violence/sexual assault.

JUNE 2013

HIGH SCHOOL DIPLOMA, High tech high school

North Bergen, New Jersey

ONE YEAR LEFT FOR BACHELOR’S DEGREE, Rutgers the state university of new jersey

New Brunswick, New Jersey

SKILLS

Attention to detail

Inventory management

Documentation and reporting

Dependable

Excellent communication abilities

Issue resolution

ACTIVITIES

Use this section to highlight your relevant passions, activities, and how you like to give back. It’s good to include Leadership and volunteer experiences here. Or show off important extras like publications, certifications, languages and more.



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