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Customer Service Training

Location:
Brooklyn, NY
Posted:
December 18, 2018

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Resume:

Tina L. Atkins

Brooklyn, NY *****

Tel: 917-***-**** * Email: ac7z8a@r.postjobfree.com

Professional History

Office for the People with Developmental Disabilities, NY 9/2018 – 11/2018

CSX360 EHR Certified Trainer

EHR training for Direct Care, Nurses, Habilitation Specialists, Clinicians, Organizational Administrators and Medical personnel

Facilitate instructor-led training sessions of up to 25 end users using laptops, tablets and audio-visual equipment

Implementation of EHR software at OPWDD sites through out the NY State region

Scripps Healthcare, San Diego, CA 7/2018 – 8/2018

Epic Credentialed Beacon Trainer/Consultant

Supported Infusion center with workflow processes

Training Provider and Pharmacy Oncology End Users and Super Users on workflows

BJC Healthcare, St. Louis, MO 4/2018 – 6/2018

Beacon - STS Credentialed Trainer

Partnered with select Provider Educators (PE) to focus on clinical and provider workflows

Updates and tests training curriculum to a broad range of end user roles, including computer-based training modules

Instructs individuals or groups in a variety of subject matter areas and performs the role of facilitator or resource person

Hillcrest Medical Center, Tulsa, OK 3/2018 - 3/2018

Epic Ambulatory/Beacon Trainer/Go Live Support

Consultant for Ambulatory implementation, supporting the Infusion clinic as well as Physicians and Nurses.

Supported End users with workflow processes

John Muir Hospital, Emeryville, CA 2/2018 – 2/2018

Epic Beacon Credentialed Trainer/Consultant

Trained Out Patient Nurses in the Infusion Centers

Conducted one on one training for Oncology Physicians

Assisted end users with Go Live support

UMass Memorial Medical Center, Worcester, MA 6/2017 – 12/2017

Epic Beacon/IP Willow Credentialed Trainer/Consultant

Trained weekly classes for Oncology Nurses and Pharmacists

Trained IP Willow Pharmacists and Technicians

Supported Providers with Dragon Medical 360 dictation training

Managed Infusion and Inpatient on site workflow processes.

Riverside Hospital, Newport News, VA 2/2017 – 6/2017

Epic Beacon Credentialed Trainer/Consultant

Provided Epic end user classroom training Beacon Oncology

Trained Providers, Nurses and Pharmacists on hospital workflows

Supported Providers with Dragon Medical 360 dictation training

Monitored and scheduled ATE support for the Oncology and Infusion clinics

St. Lukes Hospital, Boise, ID 9/2016 – 10/2016

Epic Beacon/Ambulatory Credentialed Trainer/Go Live

Trained Out Patient Nurses in the Infusion Centers

Conducted one on one training for Oncology Physicians

Assisted end users with Go Live support

Hartford Hospital, Hartford, CT 8/2016 - 8/2016

Epic Beacon Credentialed Trainer/Go Live support

Summary of duties – supported staff (Physicians, Nurses, all levels of staff in Go-live activities

Montefiore Hospital, NY 10/2015 – 7/2016

Epic Beacon Credentialed Trainer/Ambulatory

Responsible for facilitating EPIC end user classroom training modules for the Beacon application designed by Montefiore Hospital Certified ID’s

Training encompassed Providers, Nurses and Pharmacy EHR processes for Inpatient and Outpatient workflows

Maintained and developed training materials, proficiency assessments and class evaluations

Glory USA, West Caldwell, NJ 2008 - 2012

Installer/Trainer

Implemented and trained Glory USA computerized banking solutions for the banking, retail, and casino industries. Installed, troubleshooted, and upgraded electromechanical products, and computers nationwide. Supported branches on teller applications & procedures for coin and currency cash handling equipment.

LIC Hospital Consultant, Brooklyn, NY

Clinical Implementation Trainer 2006 - 2008

One on one and classroom training with LIC Physicians, Clinicians, Nurses and Allied Health professionals on clinical workflows. Focused on Allscripts Inpatient module training. Set up, implemented, classroom training, and “go live” support. Remotely trained clinic staff on EHR procedures.

Education Fashion Institute of Technology, AAS Degree Marketing Communications 1993



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