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Customer Service Manager

Marietta, Georgia, United States
December 18, 2018

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Camilla Wilson


e-mail: Location:

Marietta, Georgia 30064

PROFILE Experienced loan processor & underwriter seeking professional environment with company growth potential, and assignments that produce longevity within a mortgage company. EDUCATION Chemistry and Education Kennesaw State University

Master Mortgage Processor Graduated (NAMP)

DE Manual FHA/VA Underwriter Graduated (NAMU)

Real Estate Agent Real Estate

Accounting Chattahoochee Technical College (currently enrolled) RELATED EXPERIENCES LeaderOne Financial Corporation & The Family Mortgage Team 01/2017 – 04/2018 Mortgage Loan Processor

• Pipeline management

• VA, FHA, Jumbo, Conventional loan processing.

• Appraisals, Title & other services

• Closed loans in Georgia & Florida


01/2016 – 09/2016 Call Center Manager

• Salesforce CRM management and design

• Hiring, firing, & training of new hires.

• Transportation of purchased vehicles from origin to destination nationwide.

• Title & identity verifications, fraud prevention, & documentation specialist. TSA Financial Group

02/2014 – 11/2015 Senior Underwriter, Supervisor

• Credit and risk analysis providing detail accountability reports

• Cross reference with data input of spreadsheets

• Compiled informational reports analyzing sales across various regions

• Interpreted cross selection of reporting information for loan verification approvals Global Automotive Network

05/2013 - 02/2014 Subprime Auto Loan Underwriter

• Implemented organizational workflow with credit applications

• Assisted senior underwriter with various duties as needed

• Filing, customer service, payment processing, and recovery experience

• Assisted with facilitation of credit application flow charts Other Professional Development TRID Guidelines Income Tax Analysis

MS Office Products HOI, Flood Cert., Titles

Auction Systems Real Estate Transactions & Processes Residential Contracts/GAR forms Money handling (within a lending environment) Loan Documentation Compliance Pipeline Management

Credit Analysis Risk Assessment

Guideline Compliance Deadline Production

Appraisals/Property Valuation AUS Systems

Encompass Jungo/Salesforce

FHA Connection/VA Portal Mortgage Insurance

Professional References Rhonda Cheek 678-***-**** Realtor @ Harry Norman Realty 30+yrs. Conway Busha 678-***-**** Loan Officer 6 yrs.

Michelle Hawkins 770-***-**** Loan Processor @ LeaderOne 2 yrs. Jeff Garland 404-***-**** Loan Officer 2 yrs.

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