RICHARD C. RUTTER

LinkedIn: in/richard- rutter-*b132573 Mobile: 615-***-**** Email: ac7z7h@r.postjobfree.com

PROFILE

An accomplished, integrity-driven individual with more than 30+ years of professional expertise in Electronic Management, Network Engineering Operations, and Information Technology. A dedicated problem-solver who possesses a strategic and analytical mindset fusing technology to support business objectives; accomplishing complex projects. Core competencies encompass building strong business relationships, adapting to changing environments, and generating high-productivity.

AREAS OF STRENGTH

Information & Business Technology

Project Management

Strategic Planning & Analysis

Facility Engineering & Management

Budgeting & Forecasting

Conflict Management

Training & Development

Facility Support Systems

Oral & Written Communication

PROFESSIONAL EXPERIENCE

ACUMEN TECHNOLOGY, Nashville, Tennessee 2017 – 2018

IT Manager

Presides and manages the triage of incoming tickets, technical escalation, dispatching, time sheet approval, ticket auditing, and closing, equipment ordering, and tracking.

Leads weekly and bi-weekly meetings with seven direct reports; supporting the contracts of five project engineers.

Earned and achieved the AcuBrain Award in 2017 for supreme job performance.

3LS, Nashville, Tennessee 2013 – 2017

IT Manager

Headed and led the support for the 1.5K+ enterprise users with 47 remote VPN connections.

Managed and presided over servers, firewalls, routers, and switches, and backups; maintaining IT effectiveness and efficiency by delivering timely support to all users.

Guided and supervised the IT support staff; communicating job expectations; strategically planning; monitoring productivity; and implementing appraising, coaching, counseling, and discipline to all employees.

T-MOBILE USA, Nashville, Tennessee 2001 – 2013

IT Administrator

Oversaw the support of 900+ enterprise users and partners; maintaining the server, desktop, PBX, VOIP, networks using ITIL principles. POS/Retail technologies; and effectively maintaining the established enterprise.

Served as a key member of the Desktop Standards Team (Tier III Support); the Global Policy Administration; and the Security Ambassador Team

Presided over the build-out of the Nashville, Mission, Albuquerque, and Birmingham Call Centers; serving as a key remote liaison to other groups throughout the corporation.

ADDITIONAL WORK HISTORY

NORTEL NETWORKS, Nashville, Tennessee

Senior Technical Support Engineer, 1999 – 2001

NEC TRAINING SERVICES, Louisville, Kentucky

Nashville Facility – Computer Instructor, 1998 – 1999

ESSENTIAL SEMINARS, Oradell, New Jersey

Seminar Leader, 1995 – 1997

COMPULOGIC, Hendersonville, Tennessee

Senior Network Consultant, 1995 – 2000

ITT TECHNICAL INSTITUTE, Nashville, Tennessee

Master Instructor, 1990 – 1995

ECPI TECHNICAL COLLEGE, Roanoke, Virginia

Electronics Instructor, 1988 – 1990

UNITED STATES MILITARY SERVICE

THE UNITED STATES ARMY, Washington, D.C.

High Frequency Radio Repairman & Shift Supervisor, 32HS7, 1980 – 1984

Personnel Records Specialist, 75D10, 1977 – 1980

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RICHARD C. RUTTER – PAGE TWO

LinkedIn: in/richard- rutter-1b132573 Mobile: 615-***-**** Email: ac7z7h@r.postjobfree.com

EDUCATION, CERTIFICATIONS & LICENSURE

VANDERBILT UNIVERSITY – SCHOOL OF ENGINEERING, Nashville, Tennessee

Microsoft Certified Systems Engineer (MCSE), 1999

Network Essentials, NT Admin, NT Core, TCP/IP, IIS & Proxy

MICROSOFT CORPORATION, Redmond, Virginia

Licensed Microsoft Certified Professional (MCP), 1999 – Present

Microsoft Certified System Engineer, 1989 – Present

License #: 1479000

THE COMPUTING TECHNOLOGY INDUSTRY ASSOCIATION, Downers Grove, Illinois

A+ Certification, 1997 – Present

License #: B16DTT1964

ITT TECHNICAL INSTITUTE, Nashville, Tennessee

Bachelor of Applied Science – Electronics, Engineering & Technology, 1994

Highest Honors Award, Academic Achievement Award, GPA 3.8

FEDERAL COMMUNICATIONS COMMISSION, Washington, D.C.

FCC Commercial License, 1990 – Present

License #: PG-5-14318

KENTUCKY COLLEGE OF TECHNOLOGY,

Associate of Science – Electronics Engineering Technology, 1987

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