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Customer Service Life Insurance

Petrolia, Ontario, Canada
December 18, 2018

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Date: December **, ****

Silver Creek Software Ltd

Kitchener, Ont.

Attention: Human Resources Officer,

Attached is my resume for consideration for the Administration Assistant position that you may have available within your organization. I am a reliable and motivated individual and thrive in challenging environments that require both teamwork and independent assignments. I possess the ingenuity, efficiency and accuracy with regard to all aspects of my work performance and educational background. Some of my qualities that you will find beneficial towards obtaining a job within your company include:

Exceptional customer service skills gained through over 20 years of experience in the customer service industry

Ability to work in a high paced and challenging environment with tight deadlines and prioritizing my workload as I multitask

Excellent communication skills; oral, written and verbal; in order to communicate effectively with internal and external contacts and staff

Exceptional leadership, time management and organizational skills with strong attention to detail and accuracy

Experience in proofreading and creating documents in the office

Proficient in Microsoft Office Software and all general office equipment

Able to obtain new techniques quickly; try to pick up efficient and effective skills from every job experience to enhance my abilities to perform a better job than the last

I am extremely interested in working within a growing company and I am confident my passion, skills and positive attitude will help me communicate and work effectively in representing your company as a courteous front-liner. I look forward to having an interview with you to further discuss your requirements. Thank you for your time and consideration.


Debra Hansen


Administration Assistant


Friendly and pleasant attitude with the ability to endure stressful situations

Enthusiastic, team-oriented individual that possess outstanding interpersonal and communication skills

General knowledge of accounting principles with strong aptitude when working with numbers and calculations

Strong computer background and learning new systems that contribute to future designs and improvements

Responded appropriately to positive and negative feedback

Dealt with arising problems using creativity and effective problem-solving skills and the ability to make decisions independently and with thoroughness


Toyota Motor Manufacturing Canada Cambridge, ON

Quality Control Assembly Inspection – Sept 2018-Present

Inspecting and learning how to detect abnormalities and defects on the vehicles

Input any defects and/or abnormalities into the ICS program on the computer

Express Employment- Intertek Sarnia, ON

Administrative Assistant – Aug 2018-Sept 2018

Assembled various kinds of reports for each job order, then filed the reports away in the filing cabinets

Took clients messages in person, by email, and over the phone to be directed to my superiors

Scanned, photocopied and faxed documents to assemble the reports

Hull Bus Lines Petrolia, ON

School Bus Driver – Feb 2017-June 2018

Pick up and drop off children at their designated schools and homes

Between shifts, took students to specific destinations, ex. Brigden Fair, movie theatre

Responsible for the children’s safety on the bus

Worked with Elementary and high school students

Express Employment- Central Sanitation Sarnia, ON

Assistant Secretary & Dispatch – June 2016-Sept 2016

Helped customers with renting and upselling Port-A-Johns and provided the costs

Interacted with customers in person, by email, and over the phone

Took phone calls and messages for my superiors

Sorted mail and files into their appropriate spots

American Income Life Insurance London, ON

Life Insurance Agent – Aug 2015-Dec 2015

Made calls to customers to setup appointments to bring by insurance information

Travelled to each client`s homes

Provided information about the no-cost benefits, and life insurance products

Organized all my referrals and leads for each of my clients

Kept a well-organized date book about my appointments and customers information

Best Western Guildwood Inn, Point Edward, ON

Front Desk Hotel Clerk – Aug 2013-Aug 2015

Managed calls from guests to help them make or edit their reservations

Organized room numbers to each guest at their specification they need during their stay

Handled guests complaints and inquiries about their reservations and stay with the hotel

Provided reservations for our walk-in guests

Filed all paperwork for each guest checking in and checking out

Took payments by either cash, debit, or credit card

Canadian Tire Financial Services Welland, ON

Customer Service & Sales Representative – Aug 2002-Sept 2010

Took calls from customers to help resolve any situations they were having with their credit card

Gave information such as balances, past due, transactions and other information

Promoted new products from Canadian Tire and monitored the promotions success rate

Supervised my groups methods of retaining customers when there interest rates had gone up, and also kept my team motivated, with playing games to help them learn new ways and techniques to retain our customers


Administration Executive Assistant Diploma Canadian Institute of Business - Sarnia, ON

General Arts and Science Diploma Lambton College - Sarnia, ON

Ontario Secondary School Diploma Kincardine Secondary School - Kincardine, ON


B License- Bus – Feb 2017

LLQP Life Insurance License – August 2015


Available Upon Request

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