Objective: Seeking a Customer service position

Profile

Over 5 years of experience performing in customer service environment

Committed to providing excellent customer service

An enthusiastic professional and proactive with a positive work attitude

Well organized and strong time management skills

Demonstrated excellence in interpersonal and communication skills

Able to manage multiple tasks, meet deadlines, and achieve results

Detail oriented, analytical and problem-solving skills

Proven ability to work effectively in a team setting

Competent and confident in computer usage: Windows, Word, Excel, Outlook, and Internet

Bilingual: English and French

Motivated to develop knowledge and skills

Work Experience

Claims Adjuster / Claims Assistant Jan 2007-Jan 2017

Intact Insurance, Edmonton, AB

Provided a superior quality of customer service to external and internal customers, through proactive contact with customer during the claims process

Analyzed information gathered, interpreted insurance wordings, determined coverage, and assessed damage

Investigated property claims in a timely manner through communication with the customer, vendors, experts, adjusters and any other related parties

Documented the claims file by obtaining appropriate reports and statements, from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage within established authority limits, negotiated with customer to settle claims

Kept up to date on Intact’s Insurance products, appraisal, investigation techniques and services

Worked diligently to maintain a standard of quality and meet departmental and corporate goals and targets

Administered file storage and retrieval process for closed files

Provided various administrative support activities such as photocopying, scanning etc.

Opened new claims and assigned appropriate claims adjusters

Processed, coordinated, sorted and distributed incoming correspondence

Collection Agent 2006

Ford Credit, Edmonton, AB

Contacted customers with past due accounts and make arrangement to keep payments up to date

Educated customers on how to keep their accounts update to avoid further collections activities

Updated customer’s information

Customer Service Representative 2004-2006

Boomerang Montreal QC

Collection Agent 2001-2002

TD Canada, Trans Canada Credit Toronto, ON

Credit Procession Clerk 2000-2001

Citi Bank Canada Toronto, On

Education

High School Diploma 1999

Ecoles des Adultes La Generation Hull, QC

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