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Business Analyst

Boise, Idaho, United States
December 18, 2018

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**** *. ********* **., *****, ID ***** 208-***-****

David Fullerton


Detail-oriented analyst who excels at finding ways to save time and money. Extremely proficient in both written and verbal communication, whether speaking with clients or colleagues. Adept at prioritizing tasks within in a time-sensitive, fast-paced environment.

Work Experience

Nov. 2007 - present

Connexions Loyalty

Boise, ID

Revenue Analyst July 2016 – present

Audited thousands of customer transactions daily, manually correcting as needed to maximize revenue - saving approximately $3 million of lost revenue annually

Analyzed monthly data and summarized/reported trends to management

Streamlined and updated processes – increased automation by fifty percent

Prioritized tasks based on time-sensitivity and profit margin

Technical Support Analyst Oct. 2013 – July 2016

Investigated potential system issues submitted by sales agents, to determine severity and scope

Analyzed log files to determine where the problem occurred

Prioritized and explained issues in a meaningful fashion for future remediation

Corresponded daily via phone and email with multiple departments

Provided emergency after-hours support

Quality Control Specialist Dec. 2011 – Oct. 2013

Scrutinized customer transactions across multiple platforms to ensure accuracy

Ensured all company policies, client guidelines, and regulatory procedures were followed

Implemented checks to identify and prevent fraud

Sales/Help Desk Agent Nov. 2007 – Dec. 2011

Advised and informed customers as to which products would best meet their needs

Diffused escalated situations while minimizing write-off costs

Mentored newer agents

Exceeded sales and phone metrics each month



College of Idaho

Caldwell, ID

Bachelor’s Degree in Politics/Economics

Minor in History

Writer/Editor for Student Newspaper


Microsoft Office products – 10+ years

Data Analysis – 5 years

Written/Verbal Communication – 10+ years

Data Entry – 10+ years

Process Improvement – 3 years

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