Wendy Thorstensen-Owczarek

*** ****** **., ****** *****, Suffolk County, NY 11951

ac7z2m@r.postjobfree.com – 631-***-****

PLEASE NOTE, I AM LOOKING FOR REMOTE, WORK FROM GOME POSITIONS ONLY, THANK YOU

Work Experience:

P/T On Call Overnight Dispatch Manager (Remote)

Amherst Logistics - Newark, NJ

June 2018 to Present

Duties: Handle all incoming calls from Amazon & the companies over the road truck drivers. If a breakdown occurs, I arrange to have the vehicle towed &/or fixed on site. Confirm with each driver every night that they are aware of their upcoming trips going out. Monitor all truck drivers via the Amazon Relay site, GPS and enter reasons for any late arrivals at Amazon facilities, missing trailer numbers, I’m responsible to monitor both of the companies GPS systems and if needed, call Amazon Relay for assistance with any issues that arise with trips that are in transit & any trips going out that night.

Remote Tractor Trailer Driver Recruiter

DLM Professional / National September 2018 – November 2018

Worked remotely from my home office recruiting tractor trailers drivers for various carriers throughout the United States

Virtual Appointment Setter/Customer Service Agent/Telemarketer

Self Employed - Mastic Beach, NY

August 2017 to June 2018

Duties: Made outbound phone calls from my home office to set appointments for salespeople across the country selling final expense, life & Medicare supplement insurance & mortgage protection insurance.

Collections Manager, Customer Service Representative

Paragon Dumpster Rental - San Diego, CA

May 2016 to August 2017

Duties: Worked remotely from my home office. Responsible for collecting all outstanding accounts including extremely delinquent accounts Researched, created & mailed Intent to file Mechanic Lien letters Maintained & updated the companies "blacklist" Maintained & updated collection accounts in Zoho database Made 50-75 outbound collection calls per day Handled between 60-80 inbound customer service calls per day, completed billing & processed credit card & check payments

Virtual Appointment Setter/Customer Service Agent/Telemarketer

Self Employed - Mastic Beach, NY

February 2010 to May 2016

Duties: Made outbound calls to set appointments for salespeople across the country selling final expense, life & Medicare supplement insurance remotely from my home office.

Telephone Marketing Rep/Customer Service

National Grid - St. James, NY

May 2008 to January 2010

Duties: appointment setting for National Grid, also outbound calls to residential and commercial businesses to convert from oil heat to natural gas, took monthly mall surveys and data entry. Made heavy outbound cold calls B2B for all different types of projects from financial to cable TV

Receptionist/HR Clerk

Brookset Bus Corp - Ronkonkoma, NY

May 2000 to August 2008

Duties: Answer extremely busy multi-line switchboard for the corporate office of Acme/Bauman & Sons Bus Corp. I answered this 14- incoming line switchboard for all of the companies 9 school bus yards, met and greeted all applicants, customers, employees, and drivers. Gathered information from applicants for interviews, took detailed messages and distributed faxes and messages to their appropriate parties. When I was a Human Resource Clerk, I processed

unemployment and disability claims. Calculated vacation time and pay for employees and entered the information into our computer system.

Receptionist/Secretary

Orbit Transport - Bohemia, NY

June 1991 to March 2000

Duties: Answered very busy phones for this trucking company. I was responsible for meeting and greeting clients, entered motorcycle inventory into the computer, arranged deliveries with local motorcycle dealers and our warehouses in New Jersey and entered the deliveries into the computer. Other duties as assigned

Secretary/Receptionist

Fairmont Electronic Sales Corp - Hauppauge, NY

May 1987 to May 1991

Duties: Assisted the Vice President. Drafted letters and company memos, filed and faxed documents, kept track of the warehouse inventory. Switchboard relief & other duties as assigned

Reservation Clerk/Customer Service

Long Island Airport Limo - Hauppauge, NY

February 1987 to May 1987

Duties: Answered extremely busy phones and took reservations from customers going on trips to the airport and NYC piers. Assisted customers and advised them of which mode of transportation to use, how large the vehicle should be for the number of people that were going on their trip. Assisted them in every aspect thereafter as well.

Receptionist

Fairmont Electronic Sales Corp - Hauppauge, NY August 1985 to February 1987

Duties: Answered an extremely busy multi-line switchboard for an electronic sales office, Greeted customers, paged employees overhead for phone calls, took detailed messages, faxed documents, filed documents, distributed messages and mail to their appropriate parties

Switchboard Operator

Stony Brook University Hospital - Stony Brook, NY August 1985 to August 1985 (Temporary 3 week position)

Skills:

Switchboard, Customer Service, Appointment Scheduling, Billing, Collections, Management, Administrative Skills, Receptionist, Answering Phones, Human Resources, Secretarial

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