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Customer Service Medical Assistant

Bartow, Florida, 33830, United States
December 14, 2018

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Phone: 863-***-****


Address: **** * ******** ***, ******, FL 33830



Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a position where I can utilize my education and experience to add immediate value to an organization. Oct. 2017 – Jun. 2018

Bartow, Fl

Office Manager, Asset Engineering

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. Completes operational requirements by scheduling and assigning employees; following up on work results.

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Maintains office staff by recruiting, selecting, orienting, and training employees. Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Contributes to team effort by accomplishing related results as needed. Sep. 2016 – Sep. 2017

Lakeland, Fl

Domestic Violence Advocate, Peace River Center

Emergency shelter


24-hour hotline

Assessment of children

Direct Services information and referral

Services management

Community education

Professional training


Safety planning

Survivor support groups

Courthouse advocacy

Assistance with Victim’s Compensation Claims

Oct. 2010 – Jun. 2016

Lakeland, Florida

Patient Advocate Liaison, EGS (NCO)

Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification. Educate patients and patient representatives on the eligibility requirements, application process, and verification requirements for applicable programs. Facilitate the application process when appropriate for the patient by assisting the patient in the completing of the application, scheduling appointment interviews and obtaining required verification.

Maintain consistent proactive communication with the patient and/or patient representative throughout the eligibility process, keeping the patient informed of the accounts progress.

Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.

Document pertinent patient information and all work activity in the appropriate systems dictated by company policies and procedures.

Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and federal and state regulations including but not limited to, Health Insurance Portability and Accountability Act (HIPAA) guidelines. Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations.

Knowledge, understanding, and compliance with company policies and procedures. Maintain knowledge of functional area and company policies and procedures. Provide feedback to management concerning possible problems or areas of improvement.

Make recommendations to implement improved processes. Perform other duties as assigned by management.

Oct. 2007 – Jul. 2010

Bartow, Fl

Pubic Safety / 911 Call Taker, Board of County Commissioners

Answer and Triage 9-1-1 calls

Answer after-hours emergency calls from County Agencies and Call out appropriate agencies

Triage 9-1-1 calls and provide appropriate pre-arrival medical instructions until help arrives

Dispatch appropriate units to calls, and move units to stand by positions so that all areas of the county have adequate coverage

Maintain radio contact with Dispatched units and coordinate unit’s activities while they are on calls

Maintain accurate logs of unit activities and maintain contact with units while in the field

Fax cell phone agencies to find out owners information Nov. 1981 – Jul. 2007

Bartow, Fl

Inmate Records Specialist / Department of Detention, Polk County Sheriff's Department

Check incoming and outgoing files

Prepare domestic relations court list

Check out-date calendar for releases

Compute out-dates

Maintain and update inmate files

Prepare files on inmates

Calculate trusty gain time

Prepare state prison runs

Maintain Weekend Work Release files

Complete inmate assessment

Prepare daily move-lists

Answer inmate requests

Maintain filing

Initiate victim notifications

Process add-on charges

Conduct NCIC/FCIC and Warrant checks

Answer incoming calls

Prepare statistical reports

Provide verbal and written information to the public

Initiate inmate files

Process inmate release

Process book-in process

Process cash bonds, surety bonds and purges

Process registered felons

Register sex offenders

Jun. 2016 Certificate of Completion: Medical Assistant Southern Technical College - Auburndale, Fl

Jun. 1981 High School Diploma: General Studies

Bartow Senior HIgh - Bartow, Fl



Multitasking Expert

Customer Service Expert

Communication Expert

Time Management Expert

Self Motivation Expert

Organizational Skills Expert

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