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Manager Contact Details

Durban, KwaZulu-Natal, South Africa
December 14, 2018

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Khesani Simangwe 082*******

Presented By Khesani Haylock Simangwe

Contact Number 082*******

Email Address

Position Presented For Call Centre Team Leader or Agent (Collections/Customer Services) CANDIDATE MOTIVATION

Applying for this position based on the following reasons and skills:

• I possess extensive experience in call centre services both inbound & outbound.

• Diligent in professional manner

• Possess a flexible a can do attitude

• Experienced in outbound & inbound call centre service

• Hard working, persistent & goal orientated.

• I embrace all the challenges I encounter with a positive attitude to ensure that I achieve my predetermined goals beyond expectations.


Surname: Simangwe

Name: Khesani Haylock

ID: 831**********

Contact Details

Tel: 011-***-****

Cell: 082-***-****


Next of Kin or Alternative Number

Name: Doris Mnguni

Number: 076-***-****

Nationality: South African

Gender: Male

Residential Address: 3251 A Zone 3 Pimville 1809

Driver’s License: None

Criminal Record: None

Marital Status: Single

Languages: Afrikaans, English, Zulu, Sotho, Tswana. Sepedi, Tsonga & Venda Name and Surname


Khesani Simangwe 082******* HIGH SCHOOL

Basic Education: Kliptown Secondary School

Highest Grade Passed: 12 (Matric)

Year completed: 2001

Subjects: Afrikaans, English, Biology, Business Economic, Biblical Studies, Travel & Tourism EDUCATION AND TRAINING

Institution Qualification Status & Dates

Resonance Institute of learning Subjects: Microsoft office- Developing Learner Material-

Business Communication 1(A & B)-

Financial Accounting-Coaching for


Completed- November 2006

Institution Qualification Status & Dates


1. Industrial Relations ( Managing a disciplinary process) 2. Supervisory Skills

3. Coaching for Competence

4. Talent Acquisition & Planning

5. Personal Resilience

6. Introduction to SAP


• Microsoft Outlook

• ... Microsoft Windows

• ... Microsoft Excel

• ... Microsoft PowerPoint


• Target driven with a sense of urgency to get the work done

• Ability to multi task

• Self-supervision

• Assertiveness

• Focused and disciplined

• Good telephonic communication skills

• Problem Solving

Name and Surname


e and




Khesani Simangwe 082*******

• Numerical Empathic & Diplomatic

• Ability

• Pressure Driven

• Good Organization Skills

• Attention to detail and methodical

• Team Player


Position Company Period of Employment

1. Debt Collections Agent MBD Credit Solutions

09 October 2006 to 31 August 2010

2. Trace Consultant JDG Financial Services

01 September 2010 to 31 May 2011

3. Trace Supervisor JDG Financial Services

01n June 2011 to 31 January 2016

4. Client liaison Officer &

Credit Controller

Easy Rent

01 July 2016 to date


Period: 01 July 2016 to date

Job Title: Client Liaison Officer & Credit Controller Duties: Arranging meetings with clients for vehicle releases & arrangements, making payment arrangements Compiling of Repossession List, arranging Vehicle release documents, managing of the collection book Report To: Victor Masewawatla

System Used: Finyou

Notice Period: 2weeks

Current Salary CTC:

Salary Expectations CTC: Negotiable


Period: 01 June 2011 to 31 January 2016

Job Title: Supervisor at Trace Department & Bad Debt Write Off (JDG Financial Services) Duties: Compiling Management Reports; managing productivity; managing of Trace book & Bad debt write off Budget; Ensuring high staff engagement levels through coaching & mentoring; Ensure that staff adhere

& comply with policies, procedures & performance standard while maintaining quality & quantity at all times; managing of account queues daily; conducting browse audits; updating of the fraud database; Updating of electronic staff register.

Report To: Mr. Jan Swart

System Used: APT, XDS, Transunion, Ceres &, Presence Supervisor & Axia Reason for Leaving: Better salary & growth


Khesani Simangwe 082******* PREVIOUS EMPLOYER

Period: 01-September 2010 to 31 May 2011

Job Title: Trace & bad Debt Write off Consultant

Duties: Tracing of delinquent clients; identifying & processing bad debt write offs; Identifying fraud account,; raising & resolving queries; making payment arrangements & capturing debit order; data cleansing . Report To: Mr. Jan Swart

System Used: APT, Ceres & XDS

Reason for Leaving: Promoted as Trace Supervisor


Period: MBD Credit Solutions

Job Title: Debt Collections Consultant

Duties: Making outgoing calls & answering incoming relating to collecting debt from delinquent clients; data capturing; making payment arrangements & capturing debit orders; raising & resolving queries; tracing of debtors.

Report To: Mr. Sifiso Nhlapo

System Used: Cheetah 5.5 & 6; Virgin enquiry, Vision & Coogle Reason for Leaving: Better Salary & Growth


Name & Surname Mr. Jan Swart

Company JDG Financial Services

Position Senior Manager

Contact Number 010-***-****/ 072-***-****

Name & Surname Mr. Sifiso Nhlapo

Company MBD Credit Solutions

Position Supervisor

Contact Number 072-***-****

Name & Surname Mr. Lebo Matabane

Company MBD Credit Solutions

Position Supervisor

Contact Number 079-***-****

Name & Surname Mr. Siphiwe Fokazi

Company Easy Rent

Position Supervisor

Contact Number 076-***-****

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