Khesani Simangwe 082******* ac7yvs@r.postjobfree.com
Presented By Khesani Haylock Simangwe
Contact Number 082*******
Email Address ac7yvs@r.postjobfree.com
Position Presented For Call Centre Team Leader or Agent (Collections/Customer Services) CANDIDATE MOTIVATION
Applying for this position based on the following reasons and skills:
• I possess extensive experience in call centre services both inbound & outbound.
• Diligent in professional manner
• Possess a flexible a can do attitude
• Experienced in outbound & inbound call centre service
• Hard working, persistent & goal orientated.
• I embrace all the challenges I encounter with a positive attitude to ensure that I achieve my predetermined goals beyond expectations.
PERSONAL DETAILS
Surname: Simangwe
Name: Khesani Haylock
ID: 831**********
Contact Details
Tel: 011-***-****
Cell: 082-***-****
email: ac7yvs@r.postjobfree.com
Next of Kin or Alternative Number
Name: Doris Mnguni
Number: 076-***-****
Nationality: South African
Gender: Male
Residential Address: 3251 A Zone 3 Pimville 1809
Driver’s License: None
Criminal Record: None
Marital Status: Single
Languages: Afrikaans, English, Zulu, Sotho, Tswana. Sepedi, Tsonga & Venda Name and Surname
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Khesani Simangwe 082******* ac7yvs@r.postjobfree.com HIGH SCHOOL
Basic Education: Kliptown Secondary School
Highest Grade Passed: 12 (Matric)
Year completed: 2001
Subjects: Afrikaans, English, Biology, Business Economic, Biblical Studies, Travel & Tourism EDUCATION AND TRAINING
Institution Qualification Status & Dates
Resonance Institute of learning Subjects: Microsoft office- Developing Learner Material-
Business Communication 1(A & B)-
Financial Accounting-Coaching for
Competence.
Completed- November 2006
Institution Qualification Status & Dates
SHORT COURSES ATTENDED
1. Industrial Relations ( Managing a disciplinary process) 2. Supervisory Skills
3. Coaching for Competence
4. Talent Acquisition & Planning
5. Personal Resilience
6. Introduction to SAP
COMPUTER SKILLS
• Microsoft Outlook
• ... Microsoft Windows
• ... Microsoft Excel
• ... Microsoft PowerPoint
OTHER SKILLS AND COMPETENCIES
• Target driven with a sense of urgency to get the work done
• Ability to multi task
• Self-supervision
• Assertiveness
• Focused and disciplined
• Good telephonic communication skills
• Problem Solving
Name and Surname
Nam
e and
Surn
ame
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Khesani Simangwe 082******* ac7yvs@r.postjobfree.com
• Numerical Empathic & Diplomatic
• Ability
• Pressure Driven
• Good Organization Skills
• Attention to detail and methodical
• Team Player
SUMMARY OF CAREER HISTORY
Position Company Period of Employment
1. Debt Collections Agent MBD Credit Solutions
09 October 2006 to 31 August 2010
2. Trace Consultant JDG Financial Services
01 September 2010 to 31 May 2011
3. Trace Supervisor JDG Financial Services
01n June 2011 to 31 January 2016
4. Client liaison Officer &
Credit Controller
Easy Rent
01 July 2016 to date
CURRENT EMPLOYER
Period: 01 July 2016 to date
Job Title: Client Liaison Officer & Credit Controller Duties: Arranging meetings with clients for vehicle releases & arrangements, making payment arrangements Compiling of Repossession List, arranging Vehicle release documents, managing of the collection book Report To: Victor Masewawatla
System Used: Finyou
Notice Period: 2weeks
Current Salary CTC:
Salary Expectations CTC: Negotiable
PREVIOUS EMPLOYER
Period: 01 June 2011 to 31 January 2016
Job Title: Supervisor at Trace Department & Bad Debt Write Off (JDG Financial Services) Duties: Compiling Management Reports; managing productivity; managing of Trace book & Bad debt write off Budget; Ensuring high staff engagement levels through coaching & mentoring; Ensure that staff adhere
& comply with policies, procedures & performance standard while maintaining quality & quantity at all times; managing of account queues daily; conducting browse audits; updating of the fraud database; Updating of electronic staff register.
Report To: Mr. Jan Swart
System Used: APT, XDS, Transunion, Ceres &, Presence Supervisor & Axia Reason for Leaving: Better salary & growth
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Khesani Simangwe 082******* ac7yvs@r.postjobfree.com PREVIOUS EMPLOYER
Period: 01-September 2010 to 31 May 2011
Job Title: Trace & bad Debt Write off Consultant
Duties: Tracing of delinquent clients; identifying & processing bad debt write offs; Identifying fraud account,; raising & resolving queries; making payment arrangements & capturing debit order; data cleansing . Report To: Mr. Jan Swart
System Used: APT, Ceres & XDS
Reason for Leaving: Promoted as Trace Supervisor
PREVIOUS EMPLOYER
Period: MBD Credit Solutions
Job Title: Debt Collections Consultant
Duties: Making outgoing calls & answering incoming relating to collecting debt from delinquent clients; data capturing; making payment arrangements & capturing debit orders; raising & resolving queries; tracing of debtors.
Report To: Mr. Sifiso Nhlapo
System Used: Cheetah 5.5 & 6; Virgin enquiry, Vision & Coogle Reason for Leaving: Better Salary & Growth
REFEREES
Name & Surname Mr. Jan Swart
Company JDG Financial Services
Position Senior Manager
Contact Number 010-***-****/ 072-***-****
Name & Surname Mr. Sifiso Nhlapo
Company MBD Credit Solutions
Position Supervisor
Contact Number 072-***-****
Name & Surname Mr. Lebo Matabane
Company MBD Credit Solutions
Position Supervisor
Contact Number 079-***-****
Name & Surname Mr. Siphiwe Fokazi
Company Easy Rent
Position Supervisor
Contact Number 076-***-****