SHERRI HESS

**** ********* ****

Indianapolis, Indiana 46227

ac7yql@r.postjobfree.com

Cell: 317-***-****

Dedicated customer service manager with 16+ years of experience in “big box” retail, food service, Pharmacy, and Warehouse settings. Strong, Consistent and achieve record-high customer satisfaction rankings. A highly organized detail-oriented professional with excellent communication skills. Trained in operations such as Counting and maintaining of stock and merchandise going in and out of locations. Ordering materials needed for day to day operation of business. Running of equipment needed to fulfill duties. Scanners, order picker, tape machines and guns. Labelers, printers, scales and printers needed for postal services.

Respected builder and leader of customer-focused team; Strong, strategic planner and people manager instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and Company operations policies.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Customer Satisfaction Enhancement

Front-End Supervision

Staff Training/ development

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Professional Experience

Chewy Inc.

Inventory Control /trainer July 2017/ current

Maintaining full aspects of warehouse the moving and locating of all inventory for goals of proper picking. To obtain, track and record data needed for counts, Train all new employees to maintain groups of achievers. Also usage of order pickers, scanners and package scales necessary for job to be done.

Feb. 2012 / July2017

Grandview Pharmacy

Lead/Pharmacy Tech.

Trained and supervised employees. Ability to select proper materials and all products needed to insure quality jobs are preformed. Drives staff within designated stations, be it compounding, cycle fill, toting or dailies to excel as a business unit.

Reduced shorts and outs by properly recording-ordering materials. Implementing the success of employee-development and morale-building programs.

Elevated store’s guest-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

Served as a manager charged with turning around overtime pay, by insuring on time deliveries. Trained employees to adapt to levels of excellence and speed of production.

Preformed high levels of orders while working side by side with employees to work as a team.

Express Scripts/ Wellpoint

Sept/2008- Aug.2011

Pharmacy Technician

Advanced; too management role with oversight for all backend job duties. Directed and trained employees on all aspects of their job duties. Maintained, inventory and all merchandise going in and out. Maintained high standards in sanitation and safety and complied with regulatory guidelines.

Transformed operation so all deliveries were on time. Picked and packaged properly to insure customer satisfaction.

Introduced training programs that enhanced employee performance and helped build a motivated workforce.

Education and Training

Manual High School

Earned credits; concentration in business studies

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food and refrigerated products safety.