Anthony Harris

** ********* ****

Pine Hill, NJ *8021

Cell: 856-***-****

ac7yq1@r.postjobfree.com

Objective

To obtain an IT position that would allow me to advance my skills and gain experience, with the desire responsibility in a long-term position with growth potential.

Skills *Remote Support*Problem Solving*Windows7*Windows10*Windows OS*Helpdesk Support*Verbal Communication Skills*Customer Relations*Office 2010/2013/2016*OneDrive *Microsoft 365*Microsoft Word/Excel*Ghost/CloneZilla Imaging*Active Directory/Account Setup*Manage User Accounts*Field Radio Operator*Outlook*DHCP*DNS*Timberline Software*Data Shares Mapping*Replaced Hardware*Prioritizing*Written Communication*Multitasking*Upgrade Memory*Added Extra Monitors*Ticket System: Alloy*SCCM (System Center Configuration Manager)*Service Now.

Experience

4/17 – 9/18 American Food & Vending Liverpool, NY

Technical Support Specialist

Had to configure and troubleshoot computers, printers, hand held devices, cash registers, credit card devices, cell phones, and other devices for corporate and field locations. Manage user accounts in Active Directory, Exchange and various other applications. Answered and provided excellent internal customer service requests from users via phone and/or on the ticketing system.

Experience

11/15 – 4/17 Onondaga Community College Syracuse, NY

Technical Support Analyst

Provides general hardware, software and printer technical support; formulates internal team processes and procedures; facilitates and performs work order requests; and responds to customer support via face-to-face and through various technological methods. This position is responsible for implementing state of the industry operational efficiencies and effective project management and customer support. Perform technical analysis, troubleshooting, problem solving, end-user support, project administration, and development of improved efficiencies.

11/14 – 7/15 Time Warner Cable Syracuse, NY

Network Operation Center Analyst

Executes routine and documented functions in a technical area. Performs 24/7 shift-coverage network surveillance or basic triage based on fundamental technical concepts. Escalate complex or undocumented issues to higher level technical resources (Sr. Technicians and Engineers). Collaborates with other groups and may communicate issues or project status. Provides service assurance and reliability for advanced digital Video services.

07/13 – 5/14 GGB Bearings Technology Thorofare, NJ

Technical Analyst

Utilize the company’s Global Service Desk tickets system (e.g. requests for assistance, process of completion, resolutions) for the purpose of providing documentation side, walk around support, and issues escalated from the IT Global Services Desk. Provide local onsite technical of activities and ensuring adequate levels of support are being provided. Setup new users account on active directory along, with setting up laptop/desktop for deployments. Provide an eager first resolution mentality to the front line support for the end users. This includes desk- assistance in such areas as desktop, laptop, telecom, application support and all related duties within day-to-day organizational and support as needed by local IT Management including peripheral components such as monitors, keyboards, printers, and disk drives, etc. Assist with employee and departmental relocations of PC’s. (Must be physically able to lift and move full-tower PCs, desktop printers, and LCD monitors in a safe manner).Provide users one-on-one training on the use of their equipment and promote companywide policies and procedures in regards to information technology resources. Install SAP software and Office 2010. Install and troubleshoot Cisco Mobility Client VPN and Cisco IP Phones within the Cisco Unified CM Administration web-based site for multiple sites. Grant permissions for user on any file share servers. Have experience is setting user accounts on Exchange Server 2003/2010. Install AutoCAD and Solid works EPDM.

12/07-07/13 Open Solutions LLC Cherry Hill, NJ

Service Support Analyst

Experience in a Windows XP/ Windows 7 environment with working knowledge of Window 2000 operating systems, experience in MS Office Suite and other Microsoft environment, hands-on hardware skills with laptops and desktops replacing/upgrading internal hard drives and memory, customer satisfaction. the ability to gather critical information so you can pass issues up to a higher level when needed, answer technical calls placed by employees into our central call system, document issues into our tracking system, deploy equipment to new users, and install software and resolve issues.

02/01-05/02 Garces Memorial High School Bakersfield, CA

Assistant Track and Field Coach

Coach all sprinters in (100 meters, 400 meters, 4x100 meters, and 4x400 meters).Traveled with team

02/89-02/93 United States Marines Corp Camp Pendleton, CA Lance Corporal, Field Radio Operator Assigned to Artillery Unit Radio/equipment Maintenance Assigned to the Forward Observant Team.

Education

09/05-09/07 ITT Technical Institute Tempe, AZ

Bachelors of Applied Science Degree - Data Communication

Cumulative GPA 3.0Training: Security Architecture of Common IT Platform, Communication Cabling, Data Networking Communications, Modern Wireless Communications, Advanced Routing and Switching, Business Database Administration, System Analysis, Web Technology, and Voice and Data Integration.

09/03-09/05

Associates of Applied Science Degree - Systems Computer Network / Information Technology

Cumulative GPA 3.0Training: PC Hardware, Operating Systems, VB Programming, Windows Desktop, Window Server, Linux, Networking Standards, Network Technology, Network Systems Management, and WAN Technology.

06/89-09/89 United States Marine Corp Twenty Nine Palms, CA

Field Radio School

02/89-05/89 Marine Corp Basic Training Parris Island, SC

Recruit training

Activities & Awards

Alumnus of the Quarter 2005 – ITT Technical Institute

Gulf War Veteran

Meritorious Mast

Navy Commendation for Outstanding Drill Performance during General Inspection

1997 Team Captain in Track and Field

Assistant Track coach for 1996 Jr. Olympics team

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