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Director of Operations

Location:
Lakewood, California, United States
Posted:
December 13, 2018

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Resume:

Dale J. Moussette

**** ******* ***. ********, ********** 90712 562-***-**** ac7ynb@r.postjobfree.com

Director/Manager – Operations

Business Requirements Planning / Project Management / Promotions / Technology Management

Training & Team Building / Media / Communications / Warehousing & Distribution / Logistics

Over fifteen years experience managing operations, training and motivating teams to superior performance in fast-paced, highly competitive and time-sensitive business environments. Provided technical and operational support for external clients. Boosted productivity and quality of work, achieving virtually 100% on-time delivery. Established new technology requirements and specifications.

Streamlined operations utilizing the Toyota Production System to boost productivity 30% for Vyvx.

Set equipment requirement specifications to launch consolidated technology center for Time Warner.

Led staff in distribution of 4,000+ advertising spots weekly with over 99.98% on-time delivery for Vyvx.

Deployed and trained team on first-in-nation HD capability for Vyvx, facilitating $500K in new ad sales.

Automated tape and ancillary materials fulfillment for Vyvx, cutting required manpower 50%.

Key Skills: Decisive and able to win cooperation at all levels. Highly organized, operations-focused team leader. Innovative troubleshooter and problem solver. Bring order out of chaos and simplify complex issues. Strong sense of command. Able to get things done quickly. Self-motivated and action-oriented.

MBA, University of Phoenix; BA, Radio, Television and Film, California State University at Long Beach.

Selected Accomplishments

Streamlined operations utilizing the Toyota Production System to boost productivity 30% for Vyvx. Led initiative to analyze and restructure all workflow processes for optimum efficiency. Redesigned warehouse floor-plan and restructured processes. Cross-trained staff to improve performance and coverage. Dramatically improved response and turn-around time on client work orders, improving efficiency and customer satisfaction.

Led staff in distribution of 4,000+ advertising spots weekly with over 99.98% on-time delivery for Vyvx. Managed operations and staff responsible for all local tape and fiber distribution of advertising material. Trained and motivated team to ensure on time delivery, including frequent rush and courier deliveries. Recognized for managing a top-producing office for production quality and almost perfect on time delivery.

Deployed and trained team on first-in-nation HD capability for Vyvx, facilitating $500K in new ad sales. Advertisers wanted HD capability for ad spots. Collaborated with engineering to complete installation of new equipment under budget and in half the allotted time. First client order of $500K paid for entire HD rollout cost.

Automated tape and ancillary materials fulfillment for Vyvx, cutting required manpower 50%. Seized opportunity to modernize fulfillment processes for mailings, reducing turnaround times. Streamlined processes and eliminated redundancies. Leased new equipment and trained staff. Reduced labor costs, increasing profitability.

Career History

Director of Operations, Shamrock Financial, 2007 to present. Managed site operations to ensure consistent high level service quality and customer satisfaction. Implementation of standards required for sales, billing, marketing, technical operations, legal guidelines and capital development. Streamlined business and marketing operations resulting in improved profitability of over fifteen percent while surpassing customer expectations.

Manager of Broadcast Operations, Vyvx, 2005 to 2007. Delivered commercial advertisement spots to clients for full-service video transmission services firm. Supervised 15 video technicians, warehouse, engineering, and administrative staff. Ensured customer satisfaction, resolving issues that arose with advertising spots. Managed $1M+ budget and controlled all purchasing.

Master Control Supervisor, Time Warner, 2003 to 2005. Managed $500K budget to encode local and national commercials for insertion in advertising windows. Provided creative and technical programming support for clients. Directed and mentored two Master Control Operators. Consulted with clients and account executives to manage technical specifications of advertisements. Performed troubleshooting for video and audio..

Dale J. Moussette…page 2 Resume

Master Control Operator- Comcast 2002-2003. Coordinated all on-air look for G4 Programming.

Responsible for airing all commercial inventory on the Louth. Encoded spots/shows to be used for playback into the Louth.. Provided Technical support for all shows being run over the network.

Network Coordinator- DirecTV, -2001 – 2002. Responsible for monitoring all incoming feeds off the transponders. Performed troubleshooting for video and audio problems. Coordinated all live sporting and PPV events with Traffic to ensure the correct PAD. Coordinated with engineering repairs of monitors, IRDS and other video equipment.



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