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Customer Service Representative

Houston, Texas, United States
December 13, 2018

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Brittany Flores

(C) 832-***-**** 1707 14th St Galena Park, TX 77547 Dedicated and detail-oriented Customer Service specialist. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in customer relationship management and document control. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.

Active listening skills

Energetic work attitude

Telephone inquiries specialist

Strong organizational skills

Store maintenance


Vehicle inspections

Top sales performer

Customer service expert

Sharp problem solver

Adaptive team player

Insurance Sales Agent, Amax Auto Insurance, November 2017-September 2018 Houston, TX

• Assist customers with automobile insurance.

• Communicate with clients to understand their financial resources and needs and discuss any existing insurance coverage.

• Provide excellent service by explaining features, advantages and disadvantages of various policies to promote the sale of insurance plans.

• Contact underwriting and submit forms to bind coverage.

• Calculate premiums and establish payment method and process payments.

• Seek out new clients, generate lists of prospective clients, and develop clientele by networking and marketing.

• Reach out to policyholders daily to follow up on various matters such as, payment requests, suspensions, renewals, and policy cancellations.

• Perform administrative tasks, such as organizing and completing paperwork, filing, maintaining records and handling policy renewals daily

• Consistently met or exceeded company sales goals for new policies. Customer Service Representative, Stripes, June 2017-August 2017 Texas City, TX

• Computed accurate sales prices for purchase transactions. EDUCATION AND TRAINING

• Honoring coupons, collecting payment and giving appropriate change.

• Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals.

• Worked as team member, performing cashier duties, product assistance and cleaning. High School Diploma

Texas City High School, Texas City TX 2015

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