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Operations/Customer Service Manager

Location:
Newark, NJ
Salary:
62,000-75,000
Posted:
December 13, 2018

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Resume:

MIGUEL E. RODRIGUEZ

** *** ** ***. *-**, Clifton, NJ, 07011 / Mobile: 609-***-****, ac7ylj@r.postjobfree.com

PROFILE

●Outgoing and motivated team player eager to work in administrative, marketing, sales or customer service related fields.

●Great communication skills, quick thinker and learner, great leadership skills, fully bi-lingual in English and Spanish, and a multi-cultural American-Dominican native.

●Contributed with outstanding customer service, administrative support, organizational skills, team building, and supervisory leadership, towards supporting the objectives of different organizations in prior work experiences.

EDUCATION

Pontificia Universidad Católica Madre y Maestra, Dominican Republic 2014

●Bachelor of Hotel Management with concentration in Marketing

Relevant courses: Hotel Marketing, Hotel Operations, Quality Supervision on Hospitality Services, Customer Service, Reception Operations, Tourism, Touristic Consumer Behavior, RRHH Administration

EXPERIENCE

T-Mobile, West Nyack, NY & Wayne, NJ 2014 - Present

Manager

●Develop new prospects and provide exceptional customer service to existing clients, while strengthening business relationships. Perform daily openings and closing procedures. Execute basic sales activities including sales call appointments and sales management.

●Managed staff between 4 to 10 employees, processing time schedules, creating sales charts, holding weekly meetings with my team.

●Developed and trained my team to accomplish store goals and to exceed their payout goals, holding one on one sessions, and skill practicing.

●Accomplished to hit top 5 in my company’s store ranker more than once.

Golden Elevator Co. Inc., Bronx, NY 2012-2014

Expeditor for the NY Department of Buildings/Elevator Mechanic Assistant

Submitting paperwork & documents to the Department of Buildings in order to remove & correct violations for elevator devices.

Assisted in running safety tests and elevator inspections

Vimenca/ Western Union, Dominican Republic 2011 - 2012 Customer Satisfaction Coach / Supervisor

●Identify, develop, and evaluate customer satisfaction strategies for the largest money transmittal office in the Dominican Republic with over 120 employees, and transferring over $25.8 million dollars a year worldwide. Monitor all performances and evaluated personnel based on their customer service skills. Perform daily openings and closing procedures.

References

Jeffrey Vargas

Jorge Ventura

Meagan Wiseman

Supervisor

Account Management Rep

Sales Manager

Golden Elevator Co. Inc

T-Mobile

LG Mobile

914-***-****

201-***-****

ac7ylj@r.postjobfree.com



Contact this candidate