CAREER OBJECTIVE

To work for a successful organization that recognizes achievements and provides opportunity for growth, both personal and professional.

EXPERIENCE

ST. TERESA’S CHRISTIAN EDUCATIONAL SOCIETY, CHANDIGARH Oct 2015 – Sep 2018

Manager

Manager for the educational society, handling all the marketing, sales, finances, operations and service related activities

Plan and conceptualize various strategies to achieve business goals aimed towards the growth in business volumes as well as profitability while analyzing cost effectiveness and competitor’s strategies and proceeding.

This entails setting and achieving the top-line, middle-line and bottom-line targets with in the prescribed budgets while making decisions on Product-Mix, Pricing, and Promotion etc.

Finalizing the details with Bachpan Corporate Pvt. Ltd. for becoming a franchisee (Bachpan - a play school having more than 1000+ schools countrywide)

Developing a competitive business and sales strategy, uncovering/ creating new opportunities, identifying dynamic and flexible solutions and managing account activity. Conducted survey’s, publicity drive, placed advertisements, media, etc

STATE BANK OF INDIA, CHANDIGARH Jan 2000 – Oct 2015

Public Relations Officer

Proactively contact clients to identify potential opportunities and uncover client needs, assist in handling inbound calls from clients, providing them with an exceptional client experience and the appropriate advice and solutions to meet their needs.

Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations

Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks

Exhibiting a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate inquiries as deemed necessary

Demonstrate a solid understanding of regulatory risk when writing and updating new business policies

Apply critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks

EDUCATION

Bachelors Degree in Arts – Panjab University, Chandigarh, India

Masters Degree in Political Science - Panjab University, Chandigarh, India

International Banking Compliance and Regulations Training – SBI, Chandigarh, India

References available upon request

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