Ashton G. Hilliard

**** *** **. *** *******, LA *0125

504-***-****

ac7yh8@r.postjobfree.com

Objective

To obtain a position that will show, enhance, and constantly challenge my skills to achieve organizations goals within the Business Administration & Operations Industry.

Summary of Qualifications

Strong interpersonal and communications skills in interacting with customers

Highly self-motivated with demonstrated planning and organizational experience

Hardworking and determined to execute with the best work ethic possible

Computer skills include Microsoft Office applications and social media applications

Education

St. Augustine High School, New Orleans, LA (Fall 2009-Spring 2013)

Southern University at New Orleans, New Orleans, LA (Fall 2013-Spring 2018)

Bachelor of Business Administration, Management

Field of Interest: Management & Operations

Experience

Academy Sports & Outdoors, Metairie, Louisiana Team Lead Shoe Sales Associate, June 2015-August 2015

Duties include:

o Provided prompt, friendly customer service that resulted in great customer satisfaction. Zone merchandising. Conduct price changes. Set and maintain weekly ad signage. Perform price/SKU look-ups. Set and maintain planograms. Unload merchandise from trucks. Operate cash register and maintain knowledge of cashier procedures. Answer telephone. Attend training seminars. Some travel may be required. Required to learn company policies and procedures. Motivate other team associates.

Hyatt Regency New Orleans, Louisiana Valet, September 2015-May 2016

Duties include:

oParking and retrieving cars in a safe and professional manner. Opens car doors for guests. Provides accurate information and directions. Handles tickets and car keys in a secure manner.

Demonstrating great enthusiasm and providing great customer service to visitors at all times.

Omni Hotel New Orleans, Louisiana French Quarter, Bellman, July 2016-June 2018

Duties include:

oTransporting and storing guest’s luggage. Deliver guest packages. Transport to guest room transport to guest meeting area; Omni meeting rooms. To properly "log" all trips originating from the "Bell Stand." Knowledge about daily events happening within each hotel. Responsible for a clean and "smart" appearance of uniforms. Knowledgeable about all hotel amenities. Responsible for the cleanliness and upkeep of the front drive and lobby area. Interact with every guest using Omni Standards. Fully understand and implement "Moments of Service". Call taxi for guests as needed. Direct guests to the Front Desk. Ensuring guest's laundry is properly logged & delivered on time. Inform leaders of any challenges in the process. Accept other special duties as required by

management.

QCS Logistics, New Orleans, Intern, May 2017 –August 2017

Duties include:

o Dispatching drivers. Pinpointing couriers and their progression on their routes. Working operations. Placing orders for delivery and pickup. Unloading and sorting packages in the warehouse. Report missing packages. Auditing customer accounts. Creating and editing presentations for previous or new accounts that resulted in three new customers. Analyzing sales and gross profits weekly. Business Development. Utilizing social business outlets to connect with new corporations via LinkedIn, HubSpot, etc..

Total Quality Logistics, New Orleans, Logistics Account Executive, June 2018-December 2018

Duties included:

oManaged the daily logistics operations of multiple accounts and responsible for shipping FTL, LTL, and Intermodal freight. Support customer/carrier analytics by managing instruction, submission and verification of data to a consumer database. Developing tracking reports to oversee carriers real time transit progress. Analyzing opportunity progress improvement between customers, and carriers to enhance efficiency, reliability, and quality solutions. Training newly hired Account Executives on providing first-class customer service, defining standard operating procedures for multiple accounts, workflow optimization, explaining cost cutting opportunities, and project execution and management. Providing prompt knowledge and expertise to assist in the establishment of new consumers and the development of account methods and procedures. Examining the transportation market vigorously, determining fair market rates for haulers. Executing customer agreements and affording transportation necessities for clients demand of merchandise consignment.

Accomplishments & Associations

Omni Service Tradition Award (August 2016)

National Black MBA Association (October 2016)

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