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Customer Service Insurance

Location:
Kansas City, MO
Salary:
25000
Posted:
December 13, 2018

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Resume:

Katrina Leanne Gilio

*Katrina Leanne (Cunningham) Gilio*

*** ********* ***** # *

Belton, MO. 64012

816-***-****

ac7yci@r.postjobfree.com

*PROFESSIONAL EXPERIENCE*

*LIGHT’S SNACK SHACK*

*** ***** SCOTT AVE.

BELTON, MO. 64012

816-***-****

Cashier/Food Preparer

Jan. 2016-Current

*DUTIES:

*Greeted customers, took their order, took cash/credit card payments.

*Once their order was ready the main priority was to get the food to the customers while it is still hot.

*Stocked the utensils and condiments supplied for customers.

*Cleaned tables and seats/chairs after customers had finished their meal. Gathered food trays from lobby, washed/sanitized/dried trays.

*Vacuumed lobby and rugs. Cleaned any accidents or spills on the floor to ensure customers safety. If mopping was necessary it is extremely important to put out signs informing the customers of an area that is possibly slippery.

*Stocked food and/or supplies if needed for the cooks. Or assisted with anything requested by customers or co-workers.

*QUALITY DETAILED CLEANING SERVICES*

KANSAS CITY, MO. 64155

816-***-****

Cleaning Supervisor

May 2012-DEC. 2015

*DUTIES:

*Met with potential clients at the location requested for our services. Wrote up an estimate of the charges due for the services the client requested. After agreeing on the charges, how often services were needed (ex: one time cleaning or recurring), as well as date and time worked for both parties. A contract would be drawn up and signed by us and the client.

*Purchased supplies needed to ensure cleaning was satisfactory to the customer, as well as any special requests made by the customer.

*Ran background reports to ensure employees had no legal issues relating to theft, harming anyone or any other legal issues proving them to be dishonest. This was something the clients generally do not request, but we offered it to them to ensure them that their home and/or belongings would be safe.

*Determined how long and how many employees needed to complete cleaning. Delegated cleaning duties for 2-5 employees as well as supervising them.

*After cleaning had been completed, I was responsible for locking home and returning the key to the customer unless the client was at the property. Also, I was responsible for taking the payment from the client.

*LINTECUM & NICKELL P.C.*

4320 WORNALL RD. STE. 720

KANSAS CITY, MO. 64111

816-***-****

Front Desk Receptionist

Dec. 2010 - Apr. 2012

*DUTIES:

*Answer telephones and direct calls to appropriate staff.

*Schedule and confirm patient diagnostic appointments, surgeries or medical consultations.

*Greet visitors, ascertain purpose of visit and direct them to appropriate staff.

*Operate office equipment, such as voicemail messaging systems and use word processing spreadsheet or other software applications to prepare reports, invoices, financial statements, letters, case histories and/or medical records.

*Complete insurance or other claim form

*Interview patients to complete documents, case histories or other forms, such as intake or insurance forms.

*Receive and route messages or documents, such as laboratory results, to appropriate staff.

*Compile and record medical charts, reports or correspondence, using typewriter or personal computer.

*Transmit correspondence or medical records by mail, e-mail or fax.

*Maintain medical records, technical library or correspondence files.

*Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

*Pulled patient’s charts for the next day’s appointments.

*Responsible for closing the office one day per week.

*Requested payment from patient if necessary for co-payment required by their insurance company.

*Responsible for contacting the patient’s insurance company, find out what the patient’s financial responsibility would be for the IUD contraceptive that was effective for 5 years.

*COMMERCE BANK*

911 MAIN

KANSAS CITY, MO. 64141

816-***-****

Loan Servicer III

Aug. 2004 - Nov. 2010

*DUTIES:

*Establish and maintain relationships with individuals or business customers or provide assistance with problems these customers might encounter.

*Examine, evaluate or process loan applications.

*Establish procedures for custody or control of assets, records, loan collateral or securities to ensure loan safekeeping.

*After receiving loan documents from the branches. I would contact the state the customer resides in to ensure lien holder information would be listed on the titling documents as well as our customer(s) as owner(s). If their state was a non title holding state then we would file title or other titling documents in our vault until the loan was satisfied.

*Filed UCC’s in the state our customer resided in on collateral used that was not titled. This secured our company could take possession of collateral if the customer failed to pay the loan off in full. The UCC document could be used for us to take possession of that collateral to help pay the loan off or as much of the balance due possible.

*JAMES B. NUTTER MORTGAGE CO.*

4153 BROADWAY

KANSAS CITY, MO. 64111

816-***-****

Insurance Specialist

JUL. 2000 - MAY 2004

*Duties:

*Interview clients and take their calls to provide customer service and obtain information on claims.

*Process and record new insurance policies and claims. *Correspond with insured or agent to obtain information or inform them of their account status or changes.

*Organize and work with detailed office or warehouse records, maintaining files for each policyholder including policies that are to be reinstated or cancelled.

*Review and verify data, such as age, name, address and principal sum and value of property on insurance applications and policies.

*Examine letters from policyholders or agents, original insurance applications and other company documents to determine if changes are needed and effects of changes.

*Process incoming insurance documents mailed to us by insurance companies as our proof of lien holder status in case there were any damages to the home caused by an accident, fire, or natural weather that may have caused any damages to the home.

*Requested that the customer contact their insurance company for repairs needed on the home caused by an accident, fire or damages caused from severe weather such as wind/water damages. If the insurance company didn’t have their own contractors to hire for repairs then the customer would be instructed to contact 3 contractors of their choice and forward copies of the estimates to us. Also informed the homeowner that by law we as the Mortgage Co. are required to be listed on the check as well as the customer’s name(s). We would also have to sign off on any checks issued for repairs to the home that our company still had a financial obligation for.

*ADDITIONAL SKILLS*

*I am proficient with computers. Most companies have their own system or database that they will train you on. I have been able to learn each system as required for the position I had been hired for. I have years of cash handling experience as well as customer service experience. I feel like I’m an approachable employee, and I will always greet our customers with a friendly helpful smile. I don’t let many things dampen my mood. I try to stay pretty optimistic the majority of the time, but I’m not perfect and I do have those days where I don’t feel well or have something on my mind, but I do not let that affect helping the customer as friendly and efficiently as possible. I have 3 daughters, 2 of them are grown and my youngest is still in elementary school. I am also “Meme” (not Grandma) to the most adorable 2 year old grandson in the world.

*EDUCATION*

BELTON HIGH-SCHOOL

BELTON, MO. 64012

*High School Diploma*

May 1991



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