Cindy Fischbeck

Customer Care Representative - Alaska Airlines

Renton, WA 98056

ac7ych@r.postjobfree.com - 253-***-****

Human Resource Generalist

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Care Representative

Alaska Airlines -

2011-04 - Present

Handled customer relation concerns

Supplied mileage plan support

Guided member through web support

Top Performer for Bank of America Card Sales

Lead Reservation Agent

Alaska Airlines -

2005 - 2011-04

Assist, coach, and lead reservation sales agents in performing job duties Serve as a liaison between agents and passengers

Facilitate a resolution to escalate calls

Promote customer relations

EDUCATION

Bachelor of Business Administration in Human Resource Management American Intercontinental University

SKILLS

CUSTOMER SERVICE, EXCEL, POWERPOINT, MICROSOFT WORD, WORD, CSR, Customer Care, Call Center, Customer Support

CERTIFICATIONS/LICENSES

Bachelor in Business Administration in Human Resource Management 2009-04 - Present

ADDITIONAL INFORMATION

Skills / Strengths:

Excellent Management Skills

Solve customer relation problems

Investigate, lead and resolve customer problems

Offer compensation according to suggested guidelines Effectively manage high levels of activity and multiple demands simultaneously Superior Customer Service and intra personal skills Professional demeanor and attentive to detail

Proficient in Microsoft Word, PowerPoint, Excel, Image, and Sabre Innovation Marking Skills through Experience and customer skills and feedback Able to turn a negative situation into a positive one