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Technical Writer Information Technology

Lafayette, California, United States
December 12, 2018

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Harold Ernst Zahn



More than fifteen years’ experience in professional communications.

Collects information from non-writer subject matter experts including project managers; engineers; technical support; marketing personnel.

Manages document design, research, writing and review cycles.

Designs and implements tables; flowcharts; line drawings; simulated screens.


Adobe Acrobat; Adobe FrameMaker 6.0; CorelDRAW; Lotus Notes; MS Windows (95; 98; XP; Windows 7); Microsoft Office (Excel; Word; PowerPoint; Outlook; Internet Explorer); MS VSS and Sharepoint; Netscape Navigator; SnagIt; Visio Professional; WordPerfect.


I gained experience relevant to your needs while working at the following employers:

Regulated industries:

Banks/Investment industry (Wells Fargo, Union Bank, Bank of America, Charles Schwab & Co.); Nuclear test and storage facilities (BSC, Bechtel Nevada); Energy transportation and distribution, and energy efficiency programs (Pacific Gas and Electric, Southern California Edison); Public transportation (Metrolink).


Consultant Technical Writer, Boehringer Ingelheim, Fremont, CA

February 5, 2018 to April 13, 2018

Accomplishments: I updated upstream documents for the Engineering Compliance department of a global pharmaceutical company. Documents covered subjects including thawing solutions (mother) prior to use and the inoculation of rocker flasks. Readers included in-house operators and FDA evaluators.

Training: I underwent over 10 hours training in Good Manufacturing Practices (GMP) prior to assuming my position as a technical writer at BI.

Consultant Technical Writer, Success Factors, South San Francisco, CA

May 03, 2017 through June 1, 2017

Accomplishments: I applied a company standard document template to a variety of informal engineer’s design notes. I edited the preliminary text to increase readability and to institute an active voice.

Consultant Technical Writer, Natera, Inc.

San Carlos, CA

(September 11, 2016 through January 13, 2017)

Accomplishments: I provided writing services to the Information Technology Department’s Health Insurance Portability and Accountability Act (HIPAA) documentation goals. Created original Information Technology Policies (ITPs) and Standard Operating Procedures (SOPs). Updated existing text and flowcharts. Mapped HIPAA requirements (from HHS website) to ITPs (in Excel file format).

Products include written text (MS Word) and Visio diagrams documenting Natera’s interpretation and implementation of patient privacy requirements as established by the US Department of Health and Human Services.

Consultant Technical Writer

Siemens Healthineers (formerly Siemens Healthcare Diagnostics), Berkeley, CA

(March 2016 to June 2016)

Accomplishments: I updated virus detection reagent manufacturing procedures for manufacturing department’s Berkeley localization project. Served as technical resource for Subject Matter Experts not accustomed to applying styles and debugging MS Word files.

Consultant Technical Writer, Pacific Gas and Electric, San Francisco, CA

(September 15, 2014 through June 11, 2015)

Accomplishments: I provided writing services for Enterprise Technology Risk Management (ETRM) unit’s pursuit of NERC CIP-009 (Recovery Plans for Critical Cyber Assets) documentation requirements - all documents conformed to PG&E’s Guidance Document Authoring Standards.

Products included NERC-compliant standards, procedures and a glossary of technical terms.

Consultant Reviewer, Wells Fargo & Company, San Francisco, CA (March 10, 2014 through April 23, 2014)

Accomplishments: I reviewed Workforce Analytics documents written by software engineers for the Human Resources (HR) Department.

Products included text prepared for intranet web pages.

Consultant Technical Writer, Pacific Gas and Electric, San Ramon, CA (August 14, 2013 through December 31, 2013)

Accomplishments: I provided writing and editing services for Transportation Services Division’s pursuit of the company’s Guidance Document Initiative.

Products included: standards; procedures; 5 Minute Meetings; Tailgates and Frequently Asked Questions.

Consultant Technical Writer, Union Bank, Brea, CA (December 17, 2012 through January 25, 2013)

Accomplishments: I downloaded and reformatted user’s notes regarding Electronic Funds Transfer procedures into the bank’s standard document template. Other responsibilities included: information mapping, gap analysis, and editing text to improve readability. Tracked the development of all assignments.

Products included Instructor and Student manuals.

Consultant Technical Writer, Clear Path Technologies, Corona, CA (February 14 through March 22, 2012)

Accomplishments: I provided writing and editing services for developmental stage company designing bomb detection equipment.

Products included Instructor and Student manuals.

Consultant Technical Writer, Southern California Regional Rail Authority (Metrolink), Los Angeles, CA (May 9, 2011 through August 8, 2011)

Accomplishments: I provided writing and editing services for programs supporting Information Technology (IT) Department.

Products included policies, procedures and job aids addressing the following subjects: Database Design; Change Management; (Help Desk) Call Management; Asset Management; Security for Password Protected Accounts; Project Request Procedure; New Hire, Employee Status Change and Termination Processes.

Consultant Technical Writer, Southern California Edison, Pomona, CA

(November 30, 2009 through March 31, 2010)

Accomplishments: I provided writing and editing services for programs supporting SCE’s fleet of more than 1700 leased and rented vehicles.

Products included policy and procedure documents.

Consultant Senior Technical Writer, Southern California Edison, Irwindale, CA

(April 2, 2007 through January 30, 2009)

Accomplishments: I provided writing and editing support for several programs in SCE’s portfolio of energy efficiency programs. My clients included the Energy Efficiency, California Solar Initiative, and Engineering Support departments.

Products included desktop procedures, partnership agreements and descriptions of implemented programs.

Consultant Editor, BSC Company, Las Vegas, NV

(August 3 through September 28, 2006)

Accomplishments: I edited CFR-compliant policies regarding the transportation of nuclear waste over public roads and on government property. Converted hardcopy text to HTML.

Products included 12 policy documents conforming to government mandated formats.

Senior Technical Writer (Consultant), Bechtel Nevada, Nevada Test Site, Mercury, NV

(August, 2005 through June, 2006)

Accomplishments: I wrote internal documents for the Operations Department. Subjects included: heavy equipment inspection; preventive maintenance; repair and certification routines; fuel loading and unloading; testing equipment calibration policies, and contractor surveillance and quality control.

Consultant Writer, Hewlett-Packard Corporation, Network Server Division, Cupertino, CA

(Four months, January 22 through May 18, 2001)

Accomplishments: I created HP’s first ever web-based library of Product Manager’s support processes for the network server product line. Documented processes for Internet and e-mail servers throughout the product life cycle.

Consultant Writer,, Foster City, CA (June 26, 2000 through November 13, 2000)

Accomplishments: I created and maintained more than 15 Information Technology (IT) documents supporting an Internet-based securities order management system. Reformatted text and graphics to HTML for inclusion on corporate website. Tested software during development for usability and created testing notes submitted to engineers. Other documents included client and server specifications, and end-user instructions.

Consultant Writer,, Redwood City, CA

(March 9, 2000 through June 9, 2000)

Accomplishments: I wrote process documents for an Internet-based print services provider.

Consultant Writer, Wells Fargo & Company, Concord, CA (May 3, 1999 through February 4, 2000)

Accomplishments: I wrote process and procedure documents for the West Coast Credit Card Services Fraud Control District. Responsibilities included business process analysis and research. Subjects included disaster recovery plans and processes, and Y2K business resumption plans.

Consultant Writer, Charles Schwab & Company,

San Francisco, CA (September 22, 1998 through March 26, 1999)

Accomplishments: I expanded Schwab’s latest generation on-line Desktop Services Agent’s Support database from three files to 366. I coordinated the work of a dozen contributors. My goal was to revise and edit all contributions within 24 hours of submission. Additionally, I designed a first-ever ISO 9000 compliant document template that standardized the description of troubleshooting, product upgrading and replacement tasks.

Consultant Writer, Visa International, Foster City, CA (May 28, 1998 through August 14, 1998)

Accomplishments: I wrote procedures supporting the progression of smart cards through the hardware, software, and security approval processes. Additional responsibilities included editing testing procedures.

Consultant Writer, Commercial Fueling Network, South San Francisco, CA (December 1997 through November 1998)

Accomplishments: I documented the network’s migration from DOS to the Windows 95 environment. Wrote the client software upgrade guide, scheduled customer upgrades and trained deployment technicians. Additionally, I wrote the system troubleshooting guide.

Consultant Writer, Bank of America Systems Engineering, Concord, CA (1996)

Accomplishments: Working for the Information Technology department, I created intranet web pages supporting the bank’s migration from DOS and Windows 3 to Windows 95.

Principal Writer, Phoenix Technologies, Ltd., Santa Clara, CA (March 1993 through November 1996)

Accomplishments: I managed all phases of documentation for a variety of firmware products serving the portable computer market.

Consultant Technical Writer, LifeScan, Inc., Milpitas, CA 1992

Accomplishments: I wrote the software specification for a program that downloaded and displayed data collected by hand held blood glucose monitors.

Consultant Technical Writer, ADAC Laboratories, Milpitas, CA 1987

Accomplishments: I documented a graphics file retrieval and animation program for digitized images.


Procedure Solutions Management, San Ramon, CA, Guidance Document Author Training

Grumman Data Systems Institute, Woodbury, NY, Certificate in Computer Programming

United Digital Artists, Burlingame, CA (HTML and PhotoShop)

Baldwin-Wallace College, Berea, Ohio, BA in Psychology

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