ALICE ZEIGLER

EDUCATION

• American High School - Lansing, IL

• College of Lake County - Associates in Applied Sciences A.A.S. PROFESSIONAL EXPERIENCE

K-force

**/**** – 11/2017

Kaiser Permanente - 11/2017 – 04/2018 – Member Service Call Center

• Provided members with information on their coverage and benefits under their plan

• Scheduled appointments and answered member’s questions pertaining to policies and services

• Explained member’s premium payments, co-pay, and out-of-pocket expense

• Demonstrated efficiency with company software: SLP, Mainframe, IRCS, EPIC, CSIR, Cisco and VAD phone systems, SIG, PT

• Completed all o-boarding and advanced training with high scores Randstad, USA

07/2014 – 03/2017

Lexis-Nexis (11/2016 – 02/2017) Customer Service Representative

• Assisted consumers with their personal information regarding their account

• Assisted consumers with filing disputes relating to credit and identify theft

• Filed consumers dispute with third party agencies Dexis (07/2016 – 11/2016) Customer Service I Sales Representative

• Advised clients on upgrading their products

• Checked and verified pricing/ explained new policies

• Checked accounts on past due warranty premiums and brought them current

• Performed tasks of Accounts Receivable I, in addition to general office duties and answered phones

Public Waste Management (04/2016 – 07/2016) Customer Service I Collections Representative

• Performed the duties of an Accounts Receivable B2B collector

• Contacted members with past due accounts and forward accounts to third-party collections agencies

• Posted premium payments, renewed contracts, and mailed out invoices

• Performed general office duties including: answered phones, draft letters, emails, faxes, etc.

State Farm Insurance Company (02/2015 – 02/2016) Assistant Claims Representative

• Provided updated claims information to customers

• Managed PIP/MPC settlement claims; used Lexis Nexis software, Outlook and IM

• Researched tasks, medical bills, generate letters, mailed settlement checks

• Provided policy reports per request; other clerical duties as requested Lawyers Staffing/Medicus, Inc.

Various positions (05/2013 – 03/2014)

• Posted payments for secondary billing; worked aging reports

• Called on past due accounts and referred delinquent accounts to outside collection agencies

• Answered and direct incoming calls to proper department, sort mail, and other clerical duties

• Reviewed financial and medical records claims submissions; managed Medicaid and Medicare claims

• Entered claim data into database and updated Claimant of claim status via phone or email Caliper Staffing

Various positions/Commercial and Consumer Collections (11/2012 – 03/2014)

• Managed large portfolios and aging reports and researched accounts for reconciliation

• Processed adjustments and called soft and hard third-party collections

• Managed Medicaid and Medicare claims

• Performed administrative tasks to include: handled accounting, accounts payables, cash disbursements and general ledgers.

Physician Billing Solutions

Secondary Medical Billing Coordinator (04/2003 – 10/2005)

• Managed multiple accounts for healthcare providers, patients, and insurance companies

• Collected on past due accounts

• Post payments to patient’s accounts; managed accounts 45 to 120 days past due

• Forwarded uncollectable accounts to outside collection agencies

• Performed duties to include: manage commercial and secondary billing through electronic and manual claims

Evanston Hospital

Medical Biller (02/2000 – 03/2003)

• Resolved disputed claims on patient’s accounts and filed appeals for Medicare claims

• Entered correct ICD-9 and CPT codes for Electronic Medical Records (EMR) and timely filings

• Called on past due accounts, sent collections letters and set-up patient payment plans

• Managed Medicare and Medicaid claims; US Army claims; and third-party claims

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