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Customer Service Manager

Location:
Davis, CA
Posted:
December 12, 2018

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Resume:

Adam Humphrey

*** ******** ******

Davis, California, 95616

650-***-****

ac7ya2@r.postjobfree.com

Summary

I am a University of California-Davis student in pursuit of a B.S. in Wildlife, Fish, and Conservation Biology with a minor in Watershed Science. I am in my fifth year of university and I am graduating in March of 2019.

Education

Half Moon Bay High School

High School

Graduated June 2014

I received my high school diploma from Half Moon Bay High School and graduated with a 4.3 weighted GPA. During the course of my studies, I took a total of 7 AP courses and was involved in Cross Country and Track and Field.

College of San Mateo

IGETC/Transfer

Transferred July 2016

I transferred from the College of San Mateo (CSM) to the University of California-Davis with a transfer GPA of 3.5. While at CSM, I was involved in the Medical Scholars Club and Botany Club. I spent two years in the San Mateo Community College District completing the required coursework to transfer to UC Davis.

University of California-Davis

B.S. Wildlife, Fish and Conservation Biology; Minor in Watershed Science

Currently Enrolled

I am a senior-level standing attendee of this institution. I have taken courses in biology, population dynamics, ecophysiology, soil science and soil-land use management, hydrology, and many other courses related to environmental sciences. I am a previous member of the Davis Dogs Ultimate club B-team.

Employment History

Safeway, Inc.

PIC (Person-In-Charge)

June 2014 - December 2014

I worked the register for Safeway and completed such tasks as: general customer service, counting money, keeping a balanced register, stocking of shelves, and any other job that the Assistant Store Manager or Store Manager needed completed.

December 2014 - December 2015

In December of 2014 I was promoted to the position of PIC (equivalent to Night Manager) due to my work ethic. I was put in charge of ordering merchandise, listening and executing customers' requests, supervision over front end staff, working the customer service booth, securing the premises, etc. Skills that I garnered during this time were: customer service representation, order size anticipation, time management, task completion, and supervision of subordinate grocery staff.

Harbor Pizza and Café

Pizza Delivery Driver

January 2016 - September 2016

In December of 2015, I quit Safeway, Incorporated and my position of PIC to become a Pizza Delivery Driver so that I could focus more time in school. Among the duties I performed: pizza delivery, store cleaning, store closing, customer service, and running the cash register.

ASUCD Coffee House

Cashier Supervisor

August 2017-Present

In August of 2017 I accepted the position of Cashier at the ASUCD Coffee House at the University of California-Davis. Duties and responsibilities include handling of cash, preparation of customers’ orders, cleaning of tables, hauling trash to the dumpster, stocking of merchandise, customer service, and others. Note: I have been nominated multiple times for the Employee of the Month Award. In February of 2018 I was promoted to the position of Cashier Supervisor and that expanded my responsibilities to counting of money, handling refunds, dealing with personnel issues, and handling customer concerns and complaints.

Eviner Lab, University of California-Davis

Student Assistant May 2018-July 2018

Duties include gathering of plant samples, weighing for biomass measurements, and data input.

Karp Lab, University of California-Davis

Student Assistant

October 2018-Present

Duties include analyzing avian blood samples under a microscope and determining bird condition using ptilochronology.

Relevant Coursework

Courses in plant biology, restoration ecology, field methods in wildlife biology, fire ecology, ornithology, herpetology, mammology, rangeland ecology, climate change ecology, botany, general zoology, animal behavior, wildlife ecology

Publications

https://amphibiaweb.org/cgi-bin/amphib_query?where-genus=Bolitoglossa&where-species=longissima

References

Gregg Patton

Superior/Store Manager

650-***-****

He was the current store manager during the time of my employment at Safeway, Inc. He raised me to the position of PIC after 6 months at the company due to my work ethic.

Safeway, Inc.

70 Cabrillo Highway N

Half Moon Bay, CA 94019

Lauren Woods

Head Cashier Manager

510-***-****

She is the Cashier Manager overseeing the Cashiers, Cash Supervisors, and all affiliated employees.

ASUCD Coffee House

Davis, CA 95616



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