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Administrative Assistant Customer Service

Montreal, Quebec, H4B 2J1, Canada
December 15, 2018

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Ljiljana Lipic 514-***-**** p.1

Lipic, Lily CV ADMIN 2018.doc


• Coordinated International Projects

• Resourceful and Organized

• Multi-mange attitude

• Diplomatic, Tactful, & Approachable

• Can Convey Information Clearly

• Can work well with diverse teams


Formation, Jade College, 2018

ERS Training and Development Corporation, 2015

Francisation, UQAM, 2013-2015

B.A. Cultural Anthropology, Concordia University, 1993 LANGUAGES English, French

COMPUTER MS Office Suite 2013, PC & Mac




• Greet customers and provide friendly customer service

• Ability to resolve customer inquiries in a patient manner

• Perform money & credit interactions

• Balance, count cash and resolve amount discrepancies August 2018 –



Data Entry

• Entered and calculated remediation investment fund values

• Collected financial data and analyzed data for discrepancy

• Retrieved and scanned financial documents from microfiche Nov 2017 –

Feb 2018


Recruitment coordinator

• Assisted with coordination of nation-wide recruiting efforts for major airline

• Performed pre-employment assessments

• Mediated with recruiters and candidates in pre-hiring process, updated candidate database

Mar – Jun 2017


Ljiljana Lipic


Montreal, Quebec H4B 2J1

Ljiljana Lipic 514-***-**** p.2 Lipic, Lily CV ADMIN 2018.doc

Mr. John Karwatsky

Personal Assistant

• Responsible for coordinating duties for international assignments and collaborating to orchestrate a multifaceted schedule 2016 – Feb 2017


McGill University Health Centre (MUHC)

Administrative Assistant

• Managed courteously and efficiently e-mail, phone, and in-person requests and referred inquiries to appropriate departments

• Maintained meticulous medical information & organized confidential files

• Prioritized procedures and appointments; resolved conflicting demands 2009 - 2013


Six Senses Spas; founder of Lil’asia Wellness Studio

• Facilitated holistic counseling and wellness workshops for international clientele and resort staff for award-winning spas

• Positive client assessment and feedback lead to consecutive international contracts

2005 - 2008

Vietnam, Oman

The Maldives

Vietnam Government, Michigan Language Center

Academic and Corporate Educator

• Designed creative and interactive curriculums in language acquisition, study skills, and international business protocol

• Able to relate to students’ individual learning needs, including skill levels and learning paces

2003 - 2008


World University Service of Canada (WUSC)

Program Officer, International Student Seminars

• Increased student involvement in the International Student Seminar by 60% through a creative strategy

• Coordinated a unique and diversified field experience in international development through student participation in local non-profit projects, historical site visits, and friendship building through cohabitation sharing experiences

• Negotiated the first bi-cultural and homestay experience in Vietnam

• Managed innovative programs within budget and provided comprehensive follow-up Field reports to Head Office

• Engaged team building to coordinate detailed logistics

• Represented Canadian organization in international events 2000 - 2002


Volunteer Experience

Front desk greeter, YMCA, 2017

Commnunity Volunteer, River’s Edge Church, 2016, 2017

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