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Administrative Assistant Customer Service

Calgary, Alberta, Canada
December 15, 2018

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Resume of Ms. Nishi Chana

*** ******* ****** *** **, Calgary, Alberta T3K 3K1

Email: Cell: 403-***-****


**** ****** ********* *********** ** McGill University

1996: SAIT - Technical Writing

1987-93: Athabasca University - Interpersonal communication & Psychology

1988: Grant McEwan College - Medical Terminology Diplomas

1993: Univ. of Calgary - Workshops - Career Development & Media Ethics

1981-82: East Ham College of Technology London, U.K. - Business Education Certificate


Proficient in MS applications

Dictaphone and copy typing 50-60 wpm

Shorthand/minute taking

Diplomas in Medical Terminology

Experience in various NHS patient information systems

Management of technical publication databases: TIMES,Vantive, Quintus

Experience using airline reservations systems: SabreSonic, Res III

Recent Jobs

7th Aug -0ct 5 2018: Temporary Office Manager in Education&Recreation, Kerby Centre,

Downtown Calgary, Alberta

Temporary assignment - covered staff member on sick leave. Duties involved planning, organizing events, workshops, helping in promotion, and registration of various courses and activities offered at the this centre. Liaison with various departments, Instructors, members, public and organizations.

June 6, 2011- June 2018: Temporary Medical/legal Secretary (via employment agencies and

NHS Temporary Staffing office)

Assignments at various NHS and Private hospitals in the UK – Some of specialties worked in: Urology Department, Chelsea and Westminster Hospital, Dermatology Dept and at UCLH in Dermatology Dept. Colorectal Surgery for 9 months at Ealing Hospital, Ophthalmology at St James (Private Hospital), London and Psychiatric private hospital in Paddington, London. In Birmingham at Children’s Hospital, Child Protection office for 4 months, and Black Country Mental Health for 8 months. ENT Department at Royal Glamorgan hospital in South Wales and Royal Marsden Hospital, South Kensington (Cancer cases) specialties worked in: Urology and Gynecology.

Duties: varied but mainly audio typing of clinical correspondence, tracking notes, dealing with phone calls from patients, staff, chasing up lab/test results, management of calendars, meetings, minute taking, filing systems, mail, patient records, etc. Also 2 of months assignments at Fraud office and Law office – Mitchell Colman – mainly audio typing of court video recordings and legal documents.

WestJet Airlines, Calgary, Alberta

October 23, 2006 – May 2011 Sales Super-Agent

Achievements: Achieved Top 5 revenue stats among all 500 Call Center agents during various months. Received kudos from external guests due to high level of guest service provided. Responsibilities: Establishing strong relationships with WestJet guests through the use of effective listening and conversation skills. Utilizing sales techniques to ensure bookings and strong revenue. Providing information on all of WestJet’s promises, policies and procedures to ensure a pleasant WestJet experience. Resolving guest problems effectively, ensuring a balance between WestJet and the guest’s needs. Documenting/updating guest records with detailed information pertinent to their travels. Helping with bookings, cancellations, changes to flight by closely following airline’s polices and guidelines and adhering to excellent guest service expected from Westjet.

University of Calgary – Faculty of Medicine, Calgary, Alberta

July 2006 – May 2010 Administrative Assistant

Achievements:Received excellent evaluations over the past four years for various job performances from different professors and clinicians for assignments completed as a temporary administrative assistant and on many occasions have been asked to return whenever they are short of support staff.

Responsibilities: Managing calendars, arranging meetings, distributing handouts, booking rooms, ordering refreshments, setting up rooms for seminars, conferences. Dicta typing of various correspondence including patient reports, posters/’notices, typing and processing grant applications. Maintaining filing systems, answering phone queries, liaison with staff and students.

Hillingdon Hospital (Pediatric Audiology Department) also Cooper Jerrom, Chartered Accountants

Jan 2004 to April 2006 PA/Appointments Coordinator. Registered with various employment agencies as for assignments in London, UK Also worked on some shorter terms jobs in various companies.

Processed backlog of one year’s of wait-list for audiology appointments in six month, whilst ensuring all urgent appointments were taken care of as priority.

Responsibilities: At Hillingdon Hospital processing appointments using computerized appointment system (trained by taking in-houses courses). Liaison with parents, school nurses, and audiologists, dicta typing of patient reports. Maintaining patient records, answering phone queries.

AIR CANADA, Montreal, Quebec

Sept 99 – May 2003 Administrative Assistant / Coordinator

Achievements: Developed step by step processes for updating engineering manuals and also re-organizing of the technical libraries by implementing a more user friendly system.

Responsibilities: Updating and distribution of vendor manuals (used by aircraft engineers). Ensuring quality control by paying attention to detail, following airline’s processes and procedures. Updating various databases, downloading manuals by accessing vendor websites, processing documents and doing quality control before issuing the manuals and updating the library copies. Liaison with vendors and engineers – making manual requests via fax, emails, phone, etc. Organizing and conducting Team meeting as one of the Team Leaders.

NITE INN HOTEL, Calgary, Alberta

May97 Sept 99 Front Desk Agent

Responsibilities: Full administration support to all within the hotel. Greeting guests, answering phone queries, taking messages for guests/staff. Selling and booking meeting rooms. Registering guests checking in/out, making reservations. Handling cash and balancing books at the end of shift

UNIVERSITY OF CALGARY, Faculty of Medicine, Calgary, Alberta

Sept 89- July 96 Secretary/Administrative Assistant

Responsibilities: Registering students for courses, processing grant applications for research funding, processing annual reports for professors, typing various correspondence including manuscripts, letters, memos, seminar notices, travel expense forms, abstracts, etc. Personnel record maintenance for holidays, sickness, training, appraisals, disciplinary procedures etc. Compiling and updating reference files using Refman and Scimate databases. Maintaining filing systems (for patients and administrative files) Similar duties to the jobs listed above but in addition: processing attendance, confirmation, room and audio-visual equipment booking. Dealing with routine inquires on various courses, appointments, etc. Circulating posters/material to faculty members/departments.

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