Customer Service Representative
Resume:
AHMED, ADEBUSOLA SHERIFAT
NO ** CHARLES IFEANYI STREET OFF GRACE ANJOUS LEKKI PHASE 1, LAGOS STATE
Tel: 070********, Email:ac7y7t@r.postjobfree.com
CAREER OBJECTIVE
Purpose driven, goal oriented and disciplined in the process of acquiring knowledge and skills for personal development and inputting acquired knowledge and skill to the growth of the organization.
PERSONAL INFORMATION
SEX: Female
DATE OF BIRTH: August 17th, 1991
MARITAL STATUS: Single
STATE OF ORIGIN: Osun state
NATIONALITY: Nigerian
RELIGION: Christianity
PHONE NUMBER: 070********
SKILLS:
Effective communication and interpersonal relationship skills
Ability to take initiative and work under little or no supervision, as well as under pressure
Enthusiasm and commitment
Documentation skills, listening, phone call skills
Ability to analyze information to customers
Impressive leadership drive coupled with high level of integrity
Good knowledge of Microsoft office application suites and general computer use.
Ability to use sewing machine and other fashion tools effectively.
WORK EXPERIENCE:
A.Wesley Guild Teaching Hospital, Osun State (INTERN) AUGUST 2011
(Hematology Department)
JOB DESCRIPTION
Receiving of blood samples and entering details into the log in register
Blood group, genotype, full blood count, Packed Cell Volume (PCV) Testing
HIV Testing
Hepatitis Testing
Malaria Testing
Following up on completed investigations from the various work bench types.
B. Gbonjubola Memorial Hospital Gbonmi, Osogbo Osun state 2013-2014
(As Medical Customer Service Officer)
JOB DESCRIPTION
Greeting and welcoming of patients as they arrive at the counter and inquiring them how they would be assisted
Entering patients information into a customer information system
Handling patients referral sources and administrative department requests
Ensuring customer satisfaction and assisting them with issues related to their health
Successful management of large amount of inbound and outbound calls
Following up with doctors and nurses to obtain necessary information to complete patient's records
C. Palmcrest Hotel and Suites, Osogbo Osun state 2016-2017
(Front Office as a Customer Service Representative)
JOB DESCRIPTION
Keeping of front desk tidy and presentable with all necessary materials (pens, forms etc).
Greeting and welcoming of guests.
Answering and addressing complaints
Answering of incoming calls and redirect them to keep messages.
Receiving of letters, packages etc.
Keeping of updated records and files.
Monitoring of office expenses and costs.
D. GUARANTY TRUST BANK (TRANSACTION SERVICE GROUP) AS TRANSACTION OFFICER. (TELLER) 2018-TO DATE
NYSC EXPERIENCE
Jama'atul Nasril College Of Art and Science Bida, Niger State May 2017 - April 2018
JOB DESCRIPTION
Biology Teacher (SSS1 - SSS3)
Form Mistress (JSS2)
Editor - In - Chief for Jnicas Press club
EDUCATION
FEDERALPOLYTECHNIC EDE (FPE).OSUNSTATE
Higher National Diploma In Microbiology (Distinction)- (2014-2016)
FEDERAL POLYTECHNIC EDE (FPE). OSUN STATE
National Diploma In Science Laboratory Technology (Distinction)- (2010-2012
SAINT MARGARET GIRLS GRAMMAR SCHOOL, ILESA, OSUN STATE
Senior Secondary School Certificate (SSCE) (2002-2008)
FIRST SCHOOL LEAVING CERTIFICATE (1997-2002)
CERTIFICATION
National Youth Service Corps (NYSC) May 2017- April 2018
LEADERSHIP POSITION
Financial Secretary of Anti Drug Abuse Bida, Niger state2017 Batch A
Assistant Class Representative Science Laboratory department. FPE 2010/2011
Library Prefect of Saint Margaret Girls Grammar School 2007\2008
Library Prefect of Saint Margaret Girls Grammar School 2006\2007
THESIS/PROJECT WORK
Potentials of Trichoderma as Soil Agent Treatment in Tomato Cultivation 2016
Construction of Single face Hotplate with Microwave 2012
AWARD/PRIZES WON
Overall Best Graduating Student (Federal Polytechnic Ede) 2015/2016
Most well behaved Student (Saint Margaret Girls Grammar School) 2007/2008
Academic Student of the Year (Saint Margaret Girls Grammar School) 2007/2008
HOBBIES
Reading, Surfing the internet and Meeting people
ASSOCIATION
Nigerian Association of Science Technology Student (NASTES) - Member
Member of Nigerian Red Cross Society - Niger State branch
Member of NDLEA - Niger State branch
REFEREES
MR. ADEBISI AHMED
NNPC Nigeria
Dr. A.A ADEBESIN
Federal Polytechnic Ede
MR. OLUSEGUN OSEWA
Kadick Integrated Limited
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