Constance Diehl

Melbourne, FL 321-***-**** ac7y7o@r.postjobfree.com linkedin.com/in/constance-diehl Summary: I recruit and engage both talent and customers to create an event brand. I work smart, inventing new processes, and creating the best client experience while simultaneously producing an engaging experience for talent resulting in greater loyalty and higher profits. I help produce data reports to analyze and help key users fulfill job duties.

Objective: Compliance Program Specialist

Organizational transformation: Champion strategic HR initiatives that result in higher profitability, workplace compliance, better employee engagement, and improved performance.

HR Generalist: Extensive experience with recruitment, retention, staff development, conflict resolution, compensation, HR records management, policy development, and legal compliance. Professional Experience

Director of Operations 5/11 – Present

Cocoa Beach Spring Training and Brevard Production Events, Merritt Island, FL Grew this sports and events startup from 35 sports teams (2012) into a multi-million-dollar event company with 80+ employees and more than 150 sports teams (2017).

Changed the marketing approach and increased customer satisfaction, resulting in an annualized growth of 32.8%.

Scheduled and managed all aspects of events and games, including labor, location, and clients.

Recruited and developed key personnel; created job descriptions, and QA processes.

Reduced event staff voluntary turnover by 17%.

Ultimate results: 5 major events held each year and over 600 sports-related games take place with a customer satisfaction rating of over 98%.

Director of Operations 7/07 – 05/11

Cocoa Expo Sports Center, Cocoa, FL

Coordinated with General Manager to create, implement, and manage strategies to stop the downward trend at this year-round sports venue.

Eliminated sub-contractors and overtime, resulting in an annual savings of over $50,000.

Automated HR and accounting system to improve productivity and reporting systems.

Reduced setup and takedown times for all major events.

Managed Maintenance, Housekeeping, and Front Desk, ensuring on-time schedules and fully- stocked supply rooms.

Created employee handbook, improved communication across all levels, and instituted a team approach to problem solving.

Director of Operations 9/04 – 12/06

Welcome Home Design Center, Merritt Island, FL

Managed customer and labor relations, accounting, and administrative assistants. Education and Internships

BAS Organizational Management Human Resources – Eastern Florida State College 2018 Paralegal Internship – Arcadier & Associates, Melbourne, FL 9/14 – 10/14

Complete & file probate papers; researched patents; observed and notarized will trust executions. LGAS Associate of Science, Paralegal Studies – Eastern Florida State College 2014